Advanced Operations Engineer II

Who We Are:

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

SocialPoint is looking for a Advanced Operations Engineer II to join theteam in our headquarters in sunny Barcelona.

At SocialPoint, we are passionate about creating games that bring joy to players worldwide. As a global community of game enthusiasts, we push the boundaries of the mobile gaming industry, delivering engaging experiences that connect millions daily. We are proud members of the Take-Two Interactive and Zynga family, and we are on a mission to offer a great gaming experience and bring fun to everyone!

Location:
Barcelona, Spain

Role:

Are you an expert in IT systems with deep experience in Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira)? Join our team as an Advanced Operations Engineer 2 and elevate our operational processes. Your skills will be pivotal in resolving complex support issues and driving efficiency.

Responsibilities:

• Lead Technical Operations: Ensure seamless technical operations through your extensive expertise. Proactively tackle support escalations and solve complex issues creatively.
• Collaborate Across Teams: Partner with multi-functional teams, providing strategic insights for highly complex projects and assignments.
• Mentor and Guide: Mentor professionals, coordinating projects to enhance performance.
• On-Call Responsibilities: Participate in an on-call rota, ensuring timely resolution of critical issues outside regular working hours.

Knowledge:

• Apply Comprehensive Knowledge:
  • Utilize your deep understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields.
• Solve Complex Problems:
  • Address diverse and highly complex problems, using superior judgment to select the best methods and techniques.
• Network and Collaborate:
  • Engage with senior internal and external personnel to maximize the application of functional expertise.
• Problem Solving:
  • Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems.
  • Lead with Expertise: Use advanced knowledge to guide your team and drive effective solutions.
• Decision Making:
  • Exercise Autonomy: Make decisions with considerable latitude, consulting with senior engineers or managers on complex issues and recommending solutions as necessary.

Key Requirements:

• Technical Proficiency:
  • Mastery of Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).
  • Deep understanding of organizational systems and products.
• Support and Escalations:
  • Promptly and efficiently address critical issues from IT Support teams.
  • Provide high-level technical support to C-Level Executives.
  • Lead support escalation efforts, ensuring resolution of highly complex issues.
• Collaboration:
  • Effectively work with multi-functional teams to optimize processes.
  • Contribute to project initiatives using tools like Jira.
  • Mentor junior team members and guide them through complex technical issues.
• On-Call Duties:
  • Participate in an on-call rota to handle urgent issues outside regular working hours.
• Language:
  • Successful candidates must be fluent in English

Who'll Thrive Here:

• Experience:
  • Extensive experience with OnPrem and SaaS products.
  • In-depth knowledge of global support issue types and needs.
  • Experience supporting C-Level Executives and resolving critical IT issues.
• Proactive Problem-Solving:
  • A commitment to continuous improvement and proactive issue resolution.
• Background:
  • At least 5 years of experience in a senior technical role.

What We Offer You:

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.