AML Team Leader

Description

• Support Operational Duties: Assist the Operations Manager with scheduling, leave requests, sickness reporting, and other operational duties to keep everything running smoothly
• Embrace New Challenges: Take on similar ad hoc work as directed by the Manager, contributing to the dynamic and rewarding team environment. 
• Be the Reliable Support: Act as a constant point of reference, offering expert guidance and promptly addressing any queries or escalations made by the team
• Exceed Collaboration Expectations: Ensure optimal handling of escalations from various departments, including RFP, RG, CS, Loyalty, Legal, Compliance and Project Management Teams
• Lead AML Procedures: Oversee the correct application of AML procedures, focusing on risk assessment and customer acceptance policies, ensuring we maintain a secure and trusted environment for our players
• Empower Proactive Actions: Independently identify suspicious behavior and take decisive action, including account blocking and conducting comprehensive AML checks, as well as flagging high-risk customers to management
• Ensure a Safe Environment: Escalate any suspicious behavior promptly through established processes, emphasizing the importance of a secure and protected space for our players
• Promote Skill Development: Be an expert on first-line routines and payment back offices, coordinating the training of new team members, and continually refining skills to ensure top-notch service
• Drive Process Innovation: Collaborate with other Team Leaders to keep policies up to date and introduce new routines and processes based on the evolving needs of the business
• Proactive Issue Resolution: Promptly escalate any issues that may impact daily operations to relevant stakeholders, ensuring smooth and effective workflow
• Nurture Team Excellence: Work closely with the Knowledge Coordinator to conduct quality checks, measure team performance & SLAs, and identify training opportunities for continuous improvement

• Critical Thinking: Employing logical and objective reasoning to assess AML risks and make informed decisions.
• Attention to Detail: Thoroughness in conducting AML checks and investigations to ensure accuracy and compliance.
• Communication Skills: Clear and effective communication with team members, stakeholders, and external agencies, especially when reporting AML matters
• Adaptability: Being flexible in a dynamic regulatory environment and adapting to changes in AML procedures and best practices
• Time Management: Efficiently managing workload and meeting deadlines for AML reporting and investigations
• Technological Proficiency: Familiarity with AML softwares, JIRA, Tabluea, Zendesk
• Organizational Skills: Managing multiple AML cases and documentation while ensuring compliance with regulatory requirements.
• Legal and Regulatory Awareness: Understanding relevant AML laws, gaming regulations, and compliance obligations
• Leadership Skills: Demonstrating leadership qualities to guide and mentor AML teams effectively
• Report Writing: Preparing clear and concise AML reports for management and regulatory bodies
• Customer Service Orientation: Balancing AML compliance with maintaining a positive customer experience
• Ethical Conduct: Upholding high ethical standards in handling sensitive AML information and maintaining confidentiality
• Continuous Learning: Being proactive in staying updated with AML trends, industry best practices, and emerging threats
• Reports to AML Manager

• Hybrid work policy     

• 4 weeks of Workation (T&C apply)     
• Well-being allowance to support your active lifestyle     
• Private health insurance     
• Discounts across a range of retailers, gyms, bars & restaurants     
• We offer an employee assistance program that can provide help and guidance during challenging moments.     
• For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.