Bell Valet Services Dispatcher

Job Summary:

Responsibilities:

• Works primarily at the Bell and Valet desks and assists Guests throughout the day, to include heavy use of phones and basic computer skills.
• Dispatches Bellpersons on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems.
• Retrieves luggage and other personal affects requested by Guests at the bell desk.
• Receives Guest vehicle keys from Valet attendants, enter Guest vehicle information into a computerized system and file keys in an organized manner.
• Retrieves vehicle keys upon Guest request and prioritize the retrieval of vehicles by Valet Attendants.
• Reviews payment information for valet vehicles and when applicable, processeses payments, including vouchers, credit cards and cash.
• Front Line Cast Members must posses excellent communication skills and will deliver upon high Guest service expectations
• Greets Guests with positive, friendly and helpful attitude
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
• Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Basic Qualifications:

• Must be at least 18 years of age

Preferred Qualifications:

• Previous hotel or restaurant valet service experience
• Previous computer experience
• Previous cash handling experience
• Knowledge of Hawaiian/Japanese language preferred

Additional Information: