Client Operations Security and Fraud Prevention Analyst (Mandarin Speaker)

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Position

IBIE seeks a Security and Fraud Prevention Analyst for its Client Operations—Security and Fraud Prevention (SFP) team. We seek a motivated, analytical, and methodical individual with a background in the financial services industry, strong Mandarin language skills, and a professional demeanour to join an exciting team that will help shape one of the world's strongest trading and brokerage brands. The ideal candidate will display passion, integrity, commitment, drive to deliver a positive, differentiated service and a deep understanding of compliance requirements under SEC and FINRA regulations.

Responsibilities

• Conduct verbal and video verification calls with clients in both English and Mandarin to assist with Know Your Client (KYC) checks and fraud
  investigations.
• Ability to verify government IDs on video verification calls by matching the data to our records and identifying potential fraud indicators.
• Perform outreach to fraud victims to gather detailed information and intelligence about scam methods and vulnerabilities.
• Guide clients through technical verification processes and 2FA setup in English or Mandarin, providing clear instructions adapted to their varying technical proficiency levels.
• Maintain comprehensive documentation of all client interactions with precise details (date, time, responses, red flags), focusing on factual
  recording and maintaining standards that would withstand regulatory scrutiny or legal proceedings.
• Identify unique fraud patterns through client communication and collaborate with case managers on countermeasures.
• Support the broader team by handling English and Mandarin client communications based on business needs.

Qualifications, Skills & Attributes

Minimum qualifications:

• 2+ years' experience in financial services, compliance, KYC or fraud prevention roles.
• Professional fluency in English and Mandarin (native or near-native proficiency in both).
• Understanding of SEC and FINRA regulatory requirements.
• Experience with client communication in sensitive financial matters.
• Exceptional documentation skills with attention to detail.
• Ability to maintain composure in high-pressure situations while following strict protocols.

Required skills:

• Analytical approach to problem-solving.
• Organized, practical, good attention to detail.
• Excellent communication (spoken and written) and interpersonal skills.
• Ability to engage and maintain a conversation with clients.
• Ability to build rapport, handle objections and actively steer communications to collect required information and assist.
• Ability to learn and adapt to new information and technology platforms.
• Navigating multiple computer applications while interacting with clients.

Company Benefits & Perks