Client Service Delivery Analyst

Nasdaq is looking to hire a Client Support Analyst, located in Vilnius. As a member of the Client Support Team, focusing on supporting clients using Nasdaq IR Insight®.

Located in a modern office in K29, Vilnius, we look to recruit an individual with the passion to thrive in a highly dynamic and global environment, while offering growth opportunities, competitive salary, bonuses, and comprehensive benefits package.

As part of the Investor Relations Client Support Team, you will serve as a subject matter expert for Nasdaq’s desktop and mobile based Investor Relations workflow product, Nasdaq IR Insight®. You will provide reactive and proactive customer support via email, phone, and live chat, building and maintaining strong client relationships and provide day-to-day client support. Moreover, you will respond to a wide variety of inquiries, including but not limited to financial data questions, product functionality, technical questions, and industry best practices.

Your Day Will Include

• Providing support and training to a wide range of client queries via email, phone, and live chat;
• Working closely with a team of Product Specialists and Client Success Managers to provide outstanding customer service for a global client base;
• Troubleshooting and facilitating the resolution of technical and data issues and inquiries;
• Promote the product capabilities to clients;
• Documenting and tracking all client interactions in Nasdaq's CRM system;
• Acquiring and maintaining a strong working knowledge of the Investor Relations industry and keeping apprised of its regulations and updates.
• Following directions and supporting senior team members in responding to customer needs.
• Actively listening to customers and performing necessary duties consistently and reliably to meet customer expectations.

The Best-Suited Candidate

• BS/BA degree in Business or Finance or some experience in client facing service roles such as customer support of PC hardware, software or web-based information tools and systems;
• Familiarity with basic network access tools/systems and PC operating systems;
• Passion for learning & mindset to grow understanding and knowledge of Investor Relations and Financial Markets;
• Understanding of Microsoft Excel (including use of pivot tables, vlookup and other formulas) and keen to grow Excel skills, including the use of the Nasdaq IR Insight® Excel add-in.
• Excellent presentation and remote training skills, experience using Zoom is a plus;
• Problem solving and client engagement skills, including the ability to build and manage client relationships;
• Positive attitude and deep customer service orientation - fundamentals include being friendly and engaging, professional, reliable, responsive, and proactive;
• Willing to work within a rolling one week work shift, starting earliest 8am and finishing latest 7pm
• Excellent communication skills in English language.

What do we offer?

Monthly salary (before tax): from 2100 to 2400 EUR, depending on your level of experience.
We recognize that our employees work tremendously hard; in exchange, we compensate well, offering, bonuses and equity grants and comprehensive health and wellness programs. We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities. Our benefits include:

• Annual Monetary Bonus
• Employee Stock Purchase Program Nasdaq stocks with a discount
• Additional paid leave days after 2 years of working at Nasdaq
• Wide selection of online learning resources: Udemy, O’Reilly, etc.
• Flexible Health Insurance program from the first day
• III pillar pension plan with additional contribution from Nasdaq
• Flex day program (up to 6 days a year)

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.