Consumer Advocacy Manager

As consumer advocacy manager, you will design surveys, real-time dashboards, closed loop processes, analyze qualitative and quantitative results, act as a consultant to key stakeholders, track impact of improvements and create insights reports using storytelling techniques for Individual Markets.

You are an expert in designing and evaluating methods for collecting insights via surveys.  You are a self-starter and manage end-to-end project execution. You thrive on partnering with colleagues, vendors, and leadership to design and execute voice of the customer and voice of field surveys and provide insights-first, storytelling findings and recommendations. You thrive on working through data and analysis to be able to provide actionable insights that enable better strategic and tactical decision-making for our business partners.  You are a change advocate and will be dedicated to ensuring our consumers and field partners always have a voice in every discussion, meeting, and decision.

You have

• Bachelor’s degree or certification
• Experience: 5+ years of managing Voice of the Customer/Voice of Field programs; including extensive Qualtrics experience, both custom quantitative and qualitative research experience
• Strong people skills and a consultative and collaborative approach that will align well with Guardian core values
• Thought leadership for customer advocacy and experience with the goal of driving action and results
• Ability to perform exploratory data analysis to understand relationships, opportunities to influence outcomes, and how to attribute cross channel outcomes
• Strong storytelling skills and thought leadership with experience presenting using PowerPoint to various audience types.
• Qualtrics experience which includes survey design, self-service dashboard design, text analytics tools, sentiment analysis tools and ticketing.

You will

• Successfully design VOC and VOF collection processes - ensure that the VOC/VOF collection process is executed efficiently and with high quality
• Analyze data, write reports, create presentations - generate actionable insights using statistical analysis that are relevant and timely
• Develop strong business partner relationships - add value by learning about the industry.
• Collaborate across teams to deliver insights

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.