CRM Lead Coordinator

ABOUT THE ROLE

As the CRM Lead Coordinator here at LeoVegas Group, you will manage and mentor a team of CRM Coordinators, ensuring the flawless execution of campaigns, bonuses, and player rewards. Your role will focus on guiding the team to deliver high-quality, error-free campaigns, while driving continuous improvement and process optimisation. You will collaborate closely with cross-functional teams to enhance operational efficiency and maintain compliance with industry standards. This leadership role combines strategic oversight with hands-on problem-solving to help your team excel in a fast-paced, high-demand environment.

YOU WILL BE RESPONSIBLE FOR:

●        Lead, mentor, and develop a team of CRM Coordinators, fostering a collaborative environment that emphasizes precision, accountability, and professional growth.

●        Oversee the end-to-end execution of CRM campaigns, ensuring the team adheres to best practices in setting up and managing bonuses, rewards, tournaments, and player communications.

●        Ensure quality control processes are followed rigorously, reducing errors and proactively addressing issues through robust incident reporting and resolution practices.

●        Drive process improvements by identifying inefficiencies and integrating automation tools, streamlining workflows, and promoting best practices within the team.

●        Monitor team performance, providing feedback and implementing strategies to enhance productivity, while maintaining high standards in a dynamic, high-pressure environment.

●        Stay updated on industry trends, competitive strategies, and regulatory changes, ensuring the CRM team remains ahead of the curve and compliant.

●        Manage escalations effectively, offering solutions and ensuring timely resolution of campaign-related customer issues, while empowering the team to handle challenges autonomously.

●        Lead training initiatives, ensuring all team members are equipped with the necessary knowledge and skills to succeed, whether they are new to CRM or more experienced coordinators.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

●        Strong leadership skills, with a focus on mentoring, motivating, and empowering team members.

●        Detail-oriented with a commitment to delivering error-free campaigns and a proactive approach to problem-solving.

●        Excellent communication and collaboration skills, able to work cross-functionally and align on objectives with key stakeholders.

●        Proven ability to manage multiple projects and priorities in a fast-paced environment.

●        Strategic thinker with a focus on process improvement, operational efficiency, and the implementation of automation tools.

●        Knowledge of CRM systems, campaign execution, and industry best practices, with a focus on player engagement and retention.

●        High level of accountability and commitment to maintaining compliance with regulatory requirements.

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.
 

BENEFITS

●        Hybrid work policy

●        4 weeks of Workation (T&C apply)

●        Well-being allowance to support your active lifestyle

●        Private health insurance

●        Discounts across a range of retailers, gyms, bars & restaurants

●        We offer an employee assistance program that can provide help and guidance during challenging moments.

●        For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!