Job Description & Summary

About the Team

Our team at Technology Consulting is the bridge between business and technology, from design to implementation. We're not just a part of PwC, but we also gain insights into other companies' operations. We're often integral members of project teams, delivering innovative and high-quality Business and Technology solutions for our clients in the Czech Republic and across Europe.

Job description

As a CRM Leader for our dynamic Technology Consulting team based in the Czech Republic, you will be at the forefront of our Customer Relationship Management efforts. You will play a pivotal role in managing the CRM team, fostering business development, ensuring client satisfaction, and collaborating across functions.

Key responsibilities include:

• Leading, mentoring, and developing the CRM team to meet and exceed performance goals.

• Conducting regular performance reviews, providing coaching, and facilitating professional growth.

• Cultivating a collaborative and results-driven team environment.

• Identifying and cultivating potential customers for lead generation.

• Developing strategic partnerships with alliance partners.

• Leading the preparation of proposals, refining sales pitches, and developing sales strategies to close more deals.

• Designing and executing client engagement projects.

• Monitoring client interactions to ensure high levels of satisfaction and addressing any concerns promptly.

• Acting as an escalation point for complex client issues, providing timely resolutions.

• Working closely with other consulting teams to identify and develop opportunities and deliver projects.

• Collaborating with external vendors on project delivery.

Requirement of the role

• Bachelor's degree in a relevant field or equivalent combination of education and experience.

• Minimum of five years of experience in a CRM leadership role and consulting background

• Existing relationship with CRM alliance partners

• Proven experience in team leadership, mentoring, and performance management.

• Strong business development skills, including lead generation and strategic partnerships.

• Experience in client engagement and handling complex client issues.

• Ability to collaborate effectively with other teams and external vendors.

• Proficiency in CRM software and tools such as MS Dynamics and Salesforce

• Fluent in Czech and English

Our Benefits and Fun

• Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth.

• Fair wages plus annual bonus corresponding with your performance

• Paid time off 30 days, 3 wellbeing days and 2 extra days off from the company at the end of the year.

• Flexible working hours.

• High-end Ultrabook and iPhone with unlimited data.

• Benefit program with 55.000 points that you can use for holidays, education, food vouchers, sports, health... Simply on what you enjoy.

• Supporting your development and education: business and digital skills training (e.g. Alteryx, Power BI, Tableau), ongoing training and certifications, e.g. Microsoft (Azure, PowerApps), project management (Prince2, PMI), service management (ITIL), agile development (Scrum, SAFe), DAMA, Salesforce, coaching and presentation skills and more. And various training within our technology communities.

• Opportunity to work in the future at a foreign PwC office, for example in the USA, Canada and there are others in the selection.

• Extra-work activities and Away Days (team building, ski weekend, etc.).

• You will develop your skills while having the support from the top notch professionals in the team (also career coaching etc).

PwC is the largest audit team in the Czech Republic, but also law, tax, consulting and technology, data or forensic teams. Find out how easy it is to combine this knowledge when you're in the right place. With us, you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364,000 colleagues in 151 countries. At PwC, we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop.

Ochrana osobních údajů pro žadatele o zaměstnání / Privacy Statement for Recruitment Applicants