Customer Adoption Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.  Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.  The Impact of Customer Adoption Manager to Coupa: The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform. What you will do:

• Manage CAM (Customer Adoption Manager) engagements using strong project management practices, while driving standardized process development and implementing solutions to complex business problems.
• Ensure customer success by facilitating effective platform adoption, aligning with strategic goals, and leading value-driven discussions beyond feature/function basics.
• Deliver deep technical and product expertise on the Coupa platform, demonstrating tailored configurations, recommending best practices across business verticals, and supporting impact analysis and solution development for ongoing business challenges.
• Collaborate with Coupa Customer Value Managers (CVMs) to execute account plans, directly support customers, and deliver best practice assessments that encourage adoption and reduce complexity.
• Lead workshops and knowledge-sharing sessions to provide process improvements, technical guidance, and workarounds that enhance business outcomes using Coupa's features.
• Become a Subject Matter Expert (SME) in Coupa core modules while working cross-functionally with internal teams and the global Customer Adoption Manager team to drive customer success.
• Define project scopes, key activities, and deliverables in collaboration with customers, ensuring alignment and effective execution of engagement plans.

What you will bring to Coupa:

• 4+ years of experience in systems applications consulting, either within an IT organization or with a consulting firm/software provider; Bachelor’s degree or equivalent required.
• Strong background in S2C (Source-to-Contract), P2P (Procure-to-Pay), and/or Global Compliance is highly preferred; procurement, AP, or expense management experience is a plus but not mandatory.
• Demonstrated ability to manage clients effectively and execute change management plans that support rapid and successful go-lives.
• Experience with Software as a Service (SaaS) platforms is advantageous, along with exposure to financial accounting, customer management, or sales force automation solutions.
• Previous consulting experience with platforms such as Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, or SAP is a strong predictor of success.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.  Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.