Customer Success Manager (F/H/X)

Job Description

Reporting to the Head of Sales & Biz Dev, your role will be to consolidate our partnerships by being the main point of contact for content providers on the distribution activity.

Your main missions will be:

1- Developing relationships with distribution content providers and optimizing performance:

• Be the main point of entry for our content providers

• Synthesize and present deal opportunities to our content providers

• Ensure that distribution rights are properly exploited and that all available content is offered on each platform

• Share, plan and monitor promotion periods

2- Partner relationship management:

• Maintain a good level of trust between Plug In Digital and our partners

• Support new content providers after signing the distribution agreement and ensure their onboarding

3- Managing Steam key stocks:

• Respond quickly to stock requests from the sales team and ensure proper receipt

• Ensure proper handling of our new Steam key management tool by platforms

4- Operational management:

• Ensure proper referencing of games with our partners (in distribution & publishing)

• Supervise the integration of games on distribution platforms

Candidate Profile

• From a higher education background (university or business school), you have a minimum of 5 years of professional experience in an equivalent position (experience in the video game industry would be a plus).

• You master negotiation and loyalty techniques and have excellent interpersonal skills.

• You are dynamic, persistent and proactive.

• You are organized and adaptable.

• Finally, you are proficient in English, both written and spoken.

Additional Information

What we offer:

• Offices located in a villa with a patio and garden, in the center of Montpellier!

• A Swile restaurant card (10 euros / working day, 50% covered by the company)

• Occasional teleworking (2 days / week)

• Swisslife supplementary health and provident insurance

• Mobility assistance if you need to move to join us

• Reimbursement of 50% of public transport costs (subscription)

• Free access to games published and distributed by the company, and loan of game consoles