Employee Service Center Representative (Part-Time)

4 Months ago • 2 Years + • Operations • Administrative

Job Summary

Job Description

The Employee Service Center Representative provides comprehensive support to Sphere Entertainment Co.'s frontline Venue employees. Responsibilities include acting as the primary point of contact for employee inquiries via phone, email, in-person interactions, and ticketing systems; assisting with absences and call-offs; resolving staffing issues (missed clocks, schedule changes, attendance, pay); supporting employee onboarding (paperwork, I-9 processing, orientation); contributing to HR functions (licenses, certifications, training); and partnering with coordinators and supervisors. The role requires strong communication, organizational, and problem-solving skills in a fast-paced environment.
Must have:
  • 2+ years admin/customer service experience
  • Proficient in MS Office Suite
  • Exceptional customer service skills
  • Strong communication & organizational skills
  • Problem-solving & time management skills
Perks:
  • Upskilling opportunities

Job Details

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.

What will you do?

  • Act as the primary point of contact for employee inquiries, handling communications via phone calls, in person interactions, and ticketing system, while efficiently directing information to the appropriate recipients including venue management, People Practices (Employee Relations), or scheduling coordinators based on the specific needs of the situation.
  • Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
  • Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general employee questions.
  • Support the employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.
  • Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
  • Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation.
  • Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations.

What do you need to succeed?

  • Candidates must be able to work 2 weekdays and 1 weekend. The hours for a shift will range from 7:00am-7:00pm. 
  • 2+ years in an administrative or customer service capacity (scheduling, payroll, employee services)
  • PC skills including MS Word, Excel, Outlook and PowerPoint
  • Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
  • Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
  • Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
  • Proficient problem-solving, reasoning, motivational, and organizational skills are essential.

Special Requirements

  • Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.

#LI-Onsite

Hourly Pay Range
$27$27 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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About The Company

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

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