Globalize Portfolio Director

Keywords Studios provides creative services to the global video games industry and beyond through an end-to-end platform, supercharged by its own technology. Keywords Studios’ goal is to help clients imagine more by partnering in bringing to life digital content that entertains, connects, and educates people worldwide.

Established in 1998, Keywords Studios is a team of over 13,000 based across more than 70 studios in 25+ countries.

The Globalize Portfolio Director will report to the Globalize Client Portfolio and Delivery Director and be responsible for developing and implementing a Globalize Post Production Platform strategy for an assigned client portfolio.

It is essential that the Globalize Portfolio Director has experience of working with international clients and be sensitive to different cultural norms. The post holder needs experience of managing multiple client programs, which should include experience of creating annual plans, setting targets, demonstrating impact and reporting on progress. This position will require excellent oral and written communication skills and strong attention to detail. Post holders will need to demonstrate experience of engaging people both through in person and online initiatives.

This position requires the ability to develop a positive rapport with individuals, work very collaboratively, demonstrate strong influencing skills and the ability to work with and inspire clients and colleagues at all levels; the person will need to manage sensitive relationships at times. An outstanding approach to identifying and delivering on client needs is essential. The Globalize Portfolio Director will need to have good program management skills, and the ability to prioritise and demonstrate a high degree of flexibility. The post-holder will be expected to understand the overall strategic objectives of the Globalize 2.0 agenda and how this role contributes to the achievement of these objectives.

Detailed responsibilities are:

• Aligned with the Globalize strategy, the Globalize Portfolio Director will set out the strategy and objectives for organic and inorganic growth within their assigned Portfolio.

• The Globalize Portfolio Director will be commercially aware and data-driven, thinking out of the box where needed and have a good understanding of the strengths and weaknesses of different offerings.

• The Globalize Portfolio Director has global responsibility for the financial performance of their portfolio, its growth and profitability. As part of this, the Globalize Portfolio Director will be responsible for setting and monitoring KPIs at all points in the delivery process to ensure the business is constantly improving and performing in the optimal manner, putting technology at the forefront of our offering

• Ensure smooth daily operations across multiple functions and regions.

• Develop and implement operational strategies to achieve company goals.

• Ensure all operations comply with legal, health, safety, and regulatory requirements.

• Identify and address any operational risks within the portfolio.

• Implement measures to safeguard assets, reputation, and operational integrity

• Monitor and evaluate the performance of portfolio operations to ensure efficiency and quality standards are met.

• Identify and implement strategies for cost optimization, project margins improvement, increase internal utilization and risk mitigation for their portfolio.

• Drive optimization changes in the portfolio to improve operational efficiency, quality, service and profitability.

• Partner with the Globalize Products, Offers, Solutions & Implementation (POSI) team and Client Partners in Global Sales to proactively identify and deliver growth opportunities and revenue retention strategies within assigned portfolio.
• Constantly monitor and meet profitability and internal utilization KPIs.
• Ensure KPIs are defined and met by their reporting teams.
• Lead agreed strategies to improve Employee Retention, Engagement and Satisfaction.
• Contribute to the improvement of the customers’ satisfaction.
• Accountable for ensuring Correction and Preventive Action process is triggered and followed through until client complaint resolution is achieved.
• The clients’ and production teams’ senior escalation point for the owned portfolio.
• Ensure optimal team’s performance and implement performance strategies when necessary.
• Ensure teams follow all company policies.
• Collaborate with the Globalize Financial and Commercial Performance Director in all topics related to commercial and financial reporting, budgeting and forecasting.
• Coordinate and agree client pricing strategies with the Globalize Products, Offers, Solutions & Implementation Director.
• Contribute to Globalize Transformation initiatives and projects in line with the Globalize 2.0 agenda.

Requirements

• 10+ years of experience in client/professional services environments in multi-million dollar portfolios across Gaming/Tech/Entertainment industries.

• 10+ years of experience managing large globally diverse teams in a matrix management environment

• Preferably educated to Degree Level.

• Experience in the Games industry is an advantage.

• Excellent English written, verbal and interpersonal communication skills. (Necessary for communication with clients and our global team)

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

Note to Recruitment Agencies

Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: QA Game Testing

Service: Globalize

Employment Type: Permanent, Full Time

Working Pattern: Remote