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IT Site Services Technician

Texas, United States (On-site)

IT Site Services Technician

1 Month ago • All levels • Administrative

About the job

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azure

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Job Description

We are seeking a skilled IT Site Service Technician to join our team. In this role, you will provide technical support and assistance to employees, ensuring the smooth operation of our IT systems and infrastructure. You will be responsible for resolving IT issues, documenting solutions, maintaining the IT knowledge base and service desk system, handling local IT infrastructure, performing onboarding training, ordering hardware and software, managing local support contracts, and collaborating with the R&D infrastructure team on datacenter management, server administration, and UPS systems.

Must have:

Proven experience as an IT Site Service Technician
Strong knowledge of IT systems, networks, and hardware
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Good knowledge in writing and speaking in English

Good to have:

ITIL
AWS knowledge
Azure knowledge

Perks:

Health Insurance
Retirement Plans
Paid Time Off
Life and Disability Insurance
Professional Development

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Description

We are looking for a skilled IT Site Service Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.

About the role:

Provide first and second level support for all employees, resolving IT issues and providing technical assistance.
Document IT issues and solutions, and maintain the IT knowledge base and service desk system.
Handle local IT infrastructure on-site, ensuring the availability and security of our network, devices, and systems.
Perform onboarding training for new hires and educate users on how to use IT tools and resources effectively.
Order hardware and software, and manage local support and maintenance contracts with external vendors and partners.
Together with R & D infrastructure team, responsible for our local datacenters, server administration and manage UPS systems.

Requirements

Proven experience as an IT Site Service Technician or similar role.
Strong knowledge of IT systems, networks, and hardware.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
As we are a global company you also need to have good knowledge in writing and speaking in English.
Knowledge in ITIL
AWS and Azure knowledge

Benefits

We offer a comprehensive benefits package that includes:

Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
Retirement Plans: 401(k) plan with company match to help you plan for your future.
Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance.
Life and Disability Insurance: Life insurance and both short-term and long-term disability insurance to provide peace of mind.
Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.