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IT Support / Helpdesk Intern

Texas, United States (Hybrid)

IT Support / Helpdesk Intern

2 Months ago • Upto 10 Years • Administrative

About the job

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organisational-skills

Job Description

This internship offers a chance to accelerate advancements in life sciences. You'll manage MR equipment, provide first-level support, and work with customers onsite. Strong IT skills, MR/VR/AR interest, and excellent communication are essential.

Must have:

IT technologies
MR/VR/AR interest
First-level support
Customer interaction

Good to have:

Inventory management
Windows user support
Onsite workshops
Travel flexibility

Perks:

Travel opportunities
Customer interaction

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realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions.

Customers include several major, well-known companies such as Lonza, Roche, Moderna, Sartorius, Cytiva, Bayer, ZEISS, Bio-Rad, Agilent Technologies, QIAGEN, and GEA Group.

In order to expand our team in Dallas (USA), we are now looking for a talented

Your Responsibilities:

MR Equipment Management: Set up, configure, and ship Mixed Reality equipment and hardware systems to customers, ensuring timely and accurate delivery.
First-Level Support: Provide first-level technical support to employees and external customers, addressing inquiries and resolving issues promptly.
Inventory Management:Maintain and organize inventory of all hardware and MR equipment, ensuring optimal stock levels.
User Support & Troubleshooting: Assist Windows users with technical support, troubleshoot issues, and perform account maintenance.
Onsite Customer Workshops: Be flexible to visit customers onsite for a few days each month to conduct workshops, helping them prepare and execute MR sessions. This is a great opportunity to travel and connect with exciting companies in the life science industry.

Your Profile:

Education: Currently enrolled as a sophomore or junior in a degree program and available for part-time work during the academic year.
Technical Skills: Good understanding of IT technologies, with a keen interest in MR/VR/AR and hardware systems.
Service Orientation: Friendly, user-focused personality committed to delivering first-class service.
Organizational Skills: Excellent organizational abilities with an independent and proactive working style.
Motivation: Highly motivated with a hands-on mentality, eager to contribute to a dynamic team.
Flexibility & Enthusiasm for Travel: Willingness to travel and engage with customers onsite, building valuable connections.
Communication: Strong communication and customer interaction skills.

Are you ready to accelerate advancements in the life sciences community by delivering the best extended reality solutions together?

At realworld one, we put our customers' needs at the heart of everything we do, providing solutions that deliver value in sustainable and innovative ways.

If you're excited about collaborating with driven people and striving for excellence, join us and make an impact.

Let’s build a future together where the virtual and real worlds are indistinguishable, enabling people to effortlessly connect and access a new dimension of information.

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About The Company

realworld one

8 Active Jobs

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.

With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).