IT Support Specialist
Job Summary
Job Description
Scopely seeks a remote IT Support Specialist for its AMER team in Canada. Responsibilities include providing remote support for IT service requests, troubleshooting technical issues (workstations, network connectivity, applications, etc.), managing user accounts in various systems (Okta, Google Workspace), collaborating with other departments, assisting with large Zoom events, and documenting system procedures. The ideal candidate has 4-6 years of experience supporting end-users in a SAAS-centric environment, excellent communication skills, intermediate networking and security knowledge, and expertise with core business applications (Jira, Confluence, Slack, Okta) and developer tools (Unity, Autodesk, etc.). The role requires proactive problem-solving, adaptability, and the ability to explain complex technical concepts simply. Domestic and international travel may be required.
Must have:
- 4-6 years end-user support experience
- Excellent communication skills
- SAAS environment expertise
- Troubleshooting skills
- Account management (Okta, Google)
- Networking & security knowledge
Good to have:
- Game development experience
- Experience as escalation point
- Certifications (macOS, Windows, Linux)
Perks:
- Healthcare benefits
- Retirement benefits
- Pet insurance
- Paid holidays
- Paid Scopely free days
- Unlimited paid time-off
- Equity
- Bonus
15 skills required
Job Details
Description
Scopely is looking for an IT Support Specialist to join our AMER IT team in Canada on a remote basis!
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
The IT Support team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.
Reporting to the Senior IT Manager, the IT Support Specialist will be responsible for providing remote support for IT service requests by Scopely employees based in the Americas region.
What You Will Do
- Liaise with counterparts from the EMEA and APAC regions to ensure global standardization and process adherence
- Remotely troubleshoot and resolve technical issues including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, and account provisioning in Google/Okta/JumpCloud
- Collaborate with other departments and stakeholders to identify and address IT needs and requirements.
- Assist with large Zoom events (All Hands Meetings, etc.)
- Manage user accounts, permissions, and access rights in Okta, Google Workspace, and other internal Scopely systems and corporate SAAS services
- Define and document system run books and operating procedures including periodic auditing for accuracy
- Serve as an escalation point for Helpdesk and Service Desk technicians as needed
What We’re Looking For
- 4 to 6 years of experience directly supporting end users in a SAAS-centric enterprise environment
- Excellent interpersonal communication skills.
- Ability to explain complex technical concepts in layman terms.
- Intermediate knowledge of networking and information security concepts.
- Expertise with core business applications such as Jira, Confluence, Slack, Okta, etc.
- Proven experience supporting developer tools such as Unity, Autodesk, Perforce, Github, GitLab, Jenkins, Adobe, and/or Unreal.
- Ability to work independently ensuring completion of all projects and tasks. You are innately proactive, can find the answers you seek, and are not afraid to follow breadcrumbs, ask questions, or change directions when you hit an information roadblock.
- Ability to adapt and function at a high level in a fast-paced business environment.
- Ability to travel domestically and internationally.
Bonus Points
- Previous experience in game development.
- Previous experience serving as an escalation point for junior level IT technicians
- Certifications in macOS, Windows, Linux, Security, or Cloud-based IDP solutions are a plus.
For candidates in CA, CO, MD, NJ, NY and WA, the annual salary range is $66,560 - $95,000 plus equity, bonus and benefits including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time-off. Base pay offered may vary depending on job-related knowledge, skills, and experience.
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com.
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