IT Technical Support, $27.32 - $39.25/Hour

6 Months ago • 1-3 Years • Administrative • $56,764.8 PA - $81,760 PA

Job Summary

Job Description

The IT Technical Support role at Aulani, A Disney Resort & Spa involves assisting the IT manager in maintaining technological equipment across all resort lines of business. Responsibilities include supporting communication technologies (radios, phones, etc.), point-of-sale systems (NCR terminals, printers, etc.), call routing, maintaining master directories, generating call accounting reports, performing technology room inspections, troubleshooting guest room technologies, and collaborating with support teams to resolve issues. The position requires problem-solving skills, knowledge of various systems and hardware, and the ability to work independently and as part of a team.
Must have:
  • 1+ years related experience
  • Sound decision-making skills
  • Knowledge of multiple systems & hardware
  • Excellent communication skills
  • Physical ability to lift 50lbs, use ladders
Good to have:
  • 3+ years related experience
  • 4-year college degree
Perks:
  • Health and savings benefits
  • Informational opportunities
  • Disney extras

Job Details

Job Summary:

About the Role & Team

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

The IT Technical Support will assist the IT manager in all applicable responsibilities.  Responsible for working with all lines of businesses, resort leadership and team members to assist in maintaining technological equipment.  Perform problem identification, appropriate reporting to support teams and drive resolutions.

This position reports to the Technical Specialist and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.

What You Will Do

  • Assist and/or support all resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc.
  • Assist and/or support all resort Point of Sale systems which include but are not limited to NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc.
  • Assist and/or support all call groups and call routing processes.  Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators.  Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc.
  • Use call accounting application to generate call accounting reports and billing statements for special events and/or groups.
  • Perform technology room inspections for designated rooms.  Verify accurate functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections and Lutron.
  • Perform problem solving and triage methods to identify issues with all resort technologies.  Repair and/or replace items within responsibility.  Appropriately call out issues to their respective support teams and/or vendors.  Align all respective teams to drive efforts, gain results and resolve issues.
  • Assist leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility access to internal and external partners and all other duties assigned by the IT manager.
  • Complete all required trainings, development connection and performance connection opportunities on or by their respective due dates.  Attend meetings, trainings, stand-ups, functions and gatherings.

Here’s what you need to be successful at this job:

  • Minimum 1 years related experience.
  • Demonstrated ability to work with little to no supervision and make sound decisions. 
  • Proven ability to call out high level decisions to appropriate leadership.
  • Knowledge in multiple systems, applications and hardware.
  • Knowledge of application, networking and hardware triage.
  • Excellent written and verbal communication skills.
  • Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors
  • Able lift and carry up to 50 lbs.
  • Able to appropriately use ladders up to 12 ft in height.
  • Able to stand for long periods of time or walk to distant locations and traverse up and down stairways. 
  • Available to work various hours, extended hours, overnight, weekdays, weekends and holidays. 

Required Education:

  • 2-year college degree

Preferred Qualifications and Education

  • 3+ years of related experience
  • 4-year college degree

Benefits and Perks:

  • Disney offers a rewards package to help you live your best life. This includes health and savings benefits, informational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at 


The hiring range for this position in Hawaii is $27.32-$39.25 per year. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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