Logistics Coordinator - US Shift

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

What’s in it for you?

List at least two comparative wins for this role over another that someone might consider. Example follows.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Your role as a Logistics Coordinator, GCC will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers - our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts - and you’ll take the inputs from our builders and work with our manufacturing partners to deliver on our builders’ expectations. At Fictiv, we believe in creating and empowering product innovators to create, and you’ll be playing a critical role in making that happen.

What is in it for you?

This role provides a high-impact opportunity for professionals who want to go beyond traditional logistics roles. Comparative advantages include:

Strategic Influence Over Operations:
Unlike typical logistics roles that are limited to execution, this position involves direct interaction with cross-functional teams, exception management, and carrier performance tracking, providing exposure to strategic decision-making and business process improvements.

Ownership and Visibility:
Rather than working in a siloed environment, this role offers end-to-end ownership over order fulfillment, from documentation to delivery. This increases personal accountability, but also offers greater visibility into business outcomes, contributing to faster career growth and deeper functional expertise.

Impact in this Role

This Logistics Coordinator role is instrumental in ensuring operational excellence across our US logistics network. You will be at the center of our supply chain, ensuring that shipments are delivered on time, exceptions are resolved quickly, and cost efficiency is maintained through proactive analysis.

The value of this role extends beyond shipment coordination; it strengthens customer trust, supports scalable logistics operations, and contributes to continuous improvement efforts across the organization.

We recognize that impactful team members come from a variety of backgrounds and experiences. If this role sounds exciting, even if you don’t meet every listed requirement, we encourage you to apply. Research shows that women often hold back unless they meet 100% of the criteria, while men tend to apply with only 60%. We value drive, adaptability, and a learning mindset just as much as direct experience.

What You’ll Be Doing

• Coordinating US domestic and US Export shipments: Prepare shipping documentation and ensure that our products are sent to our customers on time.

• Order Tracking: Maintain visibility of the status of all our orders and determine risk mitigation strategies to maximize the chance of on-time delivery.

• File claims and troubleshoot issues with carriers for damaged and lost products to ensure resolutions and reimbursements. You will also be responsible for supporting issues of routing, direct ship pickups, and carrier scheduling. When necessary, coordinate pickups, using courier services from our manufacturing partners to our customers.

• Exception Management: Manage the shipping exceptions. As manufacturing exceptions arise, coordinate with the customer success team and our manufacturing partners to determine the shipping method that best meets our customers’ needs to deliver the goods on time.

• Develop and maintain key metrics to keep track of performance against KPIs for US-based logistics.

• Collaborate with other departments to ensure seamless and efficient integration of logistics processes with end-to-end company workflows.

• Validate logistics partner invoices to ensure accuracy and compliance with agreed rates.

• Conduct monthly Freight Cost Analysis, identifying cost trends and areas for optimization.

• Continuous Improvement and Training.

• Provide recommendations to reduce logistics expenses while maintaining service efficiency

• Identifying areas of improvement within North American logistics operations, suggesting management solutions, and, when applicable, owning the successful completion of those continuous improvement exercises.

• At Fictiv, everybody learns from other members. Take the time to analyze and understand Fictiv’s current business operations and share your knowledge with other team members.

Desired Traits

Beyond core Fictiv values, the following traits will be prioritized during the interview process, as they closely align with success in this role and reflect the expectations of key stakeholder personas:

• Meticulous and detail-oriented - You have a strong inclination for accuracy and thorough documentation, ensuring nothing falls through the cracks in time-sensitive logistics operations.

• Data-driven mindset - You make decisions based on facts and trends, not assumptions, and you use metrics to guide action.

• Clear communicator - You are skilled in both verbal and written communication, ensuring alignment across internal teams and external partners.

Self-starter - You take ownership of your work, manage your time effectively, and complete tasks without needing close supervision.

Possible Backgrounds:

1. Logistics Executive / Coordinator / Specialist
1. Years of Experience: 2+ years
2. Specific Requirement: Hands-on experience coordinating domestic and international shipments, managing shipping documentation, and tracking orders.
3. Preferred Experience: Familiarity with express carriers (UPS, FedEx), air and ground shipments, and freight forwarding operations.
4. Nice to Have: Experience working with manufacturing partners and handling shipping exceptions.

1. Customer Service Coordinator / Specialist in Logistics or Supply Chain
1. Years of Experience: 2+ years
2. Specific Requirement: Skilled in resolving shipment exceptions and collaborating cross-functionally to meet delivery commitments.
3. Preferred Experience: Working closely with manufacturing or production teams on order fulfillment logistics.

Nice to Have: Experience validating carrier invoices and exposure to analytics tools for freight cost analysis.

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.