Medical Case Manager

1 Month ago • 1 Years + • Administrative • Operations

Job Summary

Job Description

The Medical Case Manager at Disney Cruise Line plays a crucial role in coordinating crew and guest medical care, working closely with shipboard medical providers and the Marine Claims team. Responsibilities include managing medical care continuity for crew members, overseeing case management for medically disembarked individuals, developing provider networks, planning medical itineraries, coordinating evacuations, providing EMR training, promoting wellness initiatives, reviewing pre-employment medical exams, and ensuring compliance with safety regulations. This role requires strong organizational, communication, and problem-solving skills, as well as proficiency in electronic medical records and Microsoft Office Suite. The position demands attention to detail, ability to handle confidential information, and on-call availability.
Must have:
  • BSN with Florida license
  • 1+ years case management experience
  • Strong organizational and time management skills
  • Excellent communication and problem-solving skills
  • Proficiency in EMR and Microsoft Office
Good to have:
  • Master's in Science in Nursing
  • Maritime healthcare experience

Job Details

Job Summary:

The Medical Case Manager will play a pivotal role in facilitating and coordinating Disney Cruise Line Crew and Guest care as directed by the shipboard medical provider, working closely with the Marine Claims team to evaluate and assist with medical clearance. This role involves participating in the continuous improvement of existing processes and supporting various special projects.

The Medical Case Manager will serve as the primary point of contact for Crew and Guests who are medically disembarked from the ship or evacuated from any Disney Island Destination and will be responsible for documenting and maintaining accurate records.

This position requires reviewing and clearing pre-employment medical exams for new and returning Crew Members.

The Medical Case Manager will collaborate extensively with shoreside and onboard leaders across the Disney Cruise Line Operations.

The Medical Case Manager reports to the Manager, Case Management and Public Health.

What You Will Do (Responsibilities):

  • Manage the continuity of medical care and services provided by the shipboard medical provider for Crew.

  • Maintain case management for medically disembarked Crew and Guests ashore.

  • Oversee and develop provider panels/networks as medically indicated to ensure safe and prompt medical services.

  • Plan medical itineraries in conjunction with shore partners.

  • Oversee medical transportation for Crew.

  • Coordinate medical evacuations from ships and Disney Island Resorts, and provide follow-up for Crew and Guests.

  • Provide ongoing training for EMR incident reporting.

  • Promote wellness initiatives for Crew Members, including flu shot programs and Crew health programs.

  • Review physical exams for applicants and returning Crew to ensure medical requirements are met.

  • Contact Crew or providers for missing components of physicals.

  • Stay informed on medical issues related to maritime healthcare.

  • Consult with the Chief Physician on Crew physicals when necessary.

  • Continuously seek ways to improve the Crew Physical Process.

  • Uphold safety management responsibilities as specified in the Safety Management System for areas of responsibility.

  • Be customer service-oriented and a proactive team player.

  • Be forward-thinking in managing patient needs.

  • Be available for on-call duty overnight, weekends, and holidays as required.

  • Be available for occasional travel.

You Will Have (Basic Qualifications):

  • BSN required with Florida license.

  • Florida Driver's license.

  • 1+ years of relevant case management experience.

  • Demonstrated experience with complex case management.

  • Strong organizational and time management skills.

  • High level of attention to detail with the ability to make decisions and solve problems.

  • Strong written communication skills.

  • Experience with electronic medical records.

  • Excellent computer skills, including proficiency with all Microsoft Office programs, especially Excel, Teams, and SharePoint lists.

  • Strong technical aptitude and willingness to learn new software.

  • Self-starter who takes initiative to assess needs and is resourceful in providing solutions.

  • Commitment to accuracy and attention to detail.

  • Proven organizational skills with the ability to handle multiple tasks, set priorities, and meet or exceed deadlines.

  • Ability to handle confidential information.

Preferred Qualifications:

  • Masters’ of Science in Nursing.

  • Experience in maritime healthcare.

  • Proficiency with Microsoft Office.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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