OCI Service Reliability Engineer

Version 1 is a Technology Services company, delivering impactful change to help our customers navigate the rapidly changing digital-first world. We have recently hired our 3000th employee, doubling in size since 2020. We plan to triple in size in the next 5 years. We are 12 years a Best Workplace in Ireland (GPTW 1st place), 5 in the UK (GPTW 5th place) and 1 in India (GPTW 1st place). 

We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big, and we hire great people. 

We believe in continuously improving to make a real difference to the careers and work environment of our people. Being a Great Place to Work involves listening to our people and ensuring they are Trusted and Empowered. We are an open and transparent workplace. We have open-door management and balanced policies. Constructive feedback is encouraged and welcomed at all levels. 

• No 1 Best place to work in Ireland #GPTW2023 !! 

• 5th Best Large Workplace in the UK #GPTW2023!! 

• No 1 Best place to work in India #GPTW2023 !! 

• 10th place in Glassdoor Top 50 UK companies 

• UK & Ireland’s premier Oracle, Microsoft & AWS partner 

• Market leader in Oracle ERP and Cloud Applications 

• Consulting, implementation and support services 

• 3000 strong,€255m/ £220m revenue business 

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies. 

We do this while maintaining our focus with core values of Honesty and Integrity, Personal Commitment, No Ego, Customer First, Excellence and Drive. 

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you. 

Duties & Responsibilities

• Will be the Subject Matter Expert (SME) supporting our customers running their platforms on OCI.
• Will be handling 3rd level support, Change Requests, and small projects for our OCI customers.
• Will be the OCI technical lead on the 3rd level support team.
• Working hours will be Irish/UK business hours.
• Support multiple clients across multiple technologies.
• Mentoring of junior team members.
• Consult with customers and across a cross-team environment.
• Documentation and development of designs, processes, and procedures.
• Work within a structured ITIL / ISO20000 IT Service Management environment.
• Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.
• Excellent presentation and reporting skills arising from customer facing and on-site experience.
• Very strong verbal, presentation, and interpersonal skills are required.
• Escalation point for major incidents/investigations.

Experience Required

• 5+ years working in IT, with proven experience in a support role.
• 3+ years’ experience working directly on OCI.
• Strong, first-hand experience of designing, building and supporting cloud solutions.
• Interpreting, understanding, and solving complex technical problems/incidents.
• Ability to influence internal teams and customers.
• Consultancy/project delivery experience with client facing background.
• Strong experience across multi-server, stand alone and clustered solutions.
• Excellent troubleshooting skills required.

Technical Skills

•  
• Experience with Exadata Cloud @ Customer (ExaCC) and/or Exadata Cloud Service (ExaCS).
• Experience of working with OCI networking & FastConnect.
• Experience of debugging network routing and network security group issues within OCI.
• Experience of user management and IAM policies with OCI.
• Proven experience working with containerisation. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerisation technologies required: Docker; Podman; OCI Container Engine for Kubernetes (OKE).
• DevOps - Terraform - Able to do full implementations of cloud infrastructure builds using terraform.  This includes all network components and IaaS PaaS components. 
• Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.

Desirable skills

• Able to configure Linux environments using ansible, a candidate without this skill will still be considered but this would be advantageous.
• Database - Experience with Oracle database's is advantageous.  Basic experience such as tns connections to Oracle database, how to work with database links.
• Experience working with autonomous databases would be advantageous.
• Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents.  The ability to create and work with integrations is not a requirement.

Required Qualifications/Certifications:

• Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23).

 Desirable Qualifications/Certifications:

• Any Professional OCI certification would be highly desirable, e.g. Oracle Cloud Infrastructure 2024 Certified Architect Professional Certification
• Hashicorp Terraform Associate
• Linux Certification
• ITIL 4 Foundation

Why Version 1? 

Share in our Success through our Quarterly performance related Profit Share & an opportunity to join our new V1 Equity success Scheme.    

Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review.  

Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice  

Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too.   

Moments that matter & our enhanced maternity & paternity leave policies for life’s journey   

A large training budget for accreditations and educational assistance for courses relevant to your role. Ways 

Wellbeing activities: an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric UK only), Yoga, sponsored marathon, and local team sports  

Version 1 Annual Excellence Awards & our ‘ Call-Out’ platform where performance is called out and recognised   

Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.  

PLUS, many more exciting benefits… drop us a note to find out more.   

Additional Information: 

This is an opportunity to join one of the fastest-growing ERP Consultancies in Ireland & the UK.  

This is a full-time permanent role with some occasional client site travel. 

Permanent applications ideally. Must have work permit due to timeframes.   

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at:  
https://www.version1.com/careers/culture/ 

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! 

#LI-BS1