Operations Manager Hosting

Operations Manager Hosting
Grosvenor Casino Reading South

• Salary – £39,000 per annum (+ monthly tips + annual bonus of up to 15%)
• 28 days annual leave increasing with service
• Balanced 40-hour work week – Because we believe in work-life harmony 
• Share of Tips – Your exceptional service is recognised with a share of the tips
• Life cover and private medical insurance
• Contributory Pension Scheme
• 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price 
• Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events 
• Career Growth – We’re invested in your future, offering opportunities to develop and grow within the company 

We're looking for an Operations Manager Hosting to join our Reading South team, supporting the General Manager in maximising performance in all areas of your casino, but with specific accountability for the Hosting Team. You will make the difference by inspiring, motivating and leading this team to deliver high quality exciting and entertaining experiences to your customers.

You will;

• Be responsible for providing an excellent product and customer experience through all hosting activities in the Casino whilst upholding the principles of safer gambling
• Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics
• Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Help to build a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product
• Assist the recruitment and development of a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across sales, leisure and food and beverage
• Proactively drive sales and control margin and costs to drive casino profitability
• Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

• PML holder with previous casino experience
• Previous team leadership experience within a service driven environment (Hospitality, Entertainment, Leisure, F&B or similar)
• Customer focused with experience in delivering excellent service in hosting activities, front of house/reception, F&B etc
• Good at managing change and building a positive culture
• Previous experience of promotional events and managing / directing a customer orientated retail business to a wide range of customers including VIPs and regular visitors
• Excellent communicator, able to collaborate with the wider business
• Sound commercial and financial acumen
• Values and personally demonstrates behaviours that support and encourages inclusion and diversity.
• Flexibility to work at peak times (evenings, nights and weekends) as required by the business 

Closing date for applications is 1st December.

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