Outbound Specialist Dutch Speaking

6 Months ago • All levels • Operations

Job Details

Description

Position at LeoVegas Group

 
ABOUT THE ROLE
 
Our CX Outbound team is a new branded team with the visionary goal of taking our player’s customer experience to a different level. As an Outbound Specialist, you will engage with customers via phone calls addressing queries related on RG/AML/RFP/Complaints. Your role extends beyond communication as you will strive to provide the best Customer Experience.
You will work closely with various departments including RFP, AML, RG, CS, GDPR & Complaints, ensuring a seamless customer experience. Your insights and suggestions for process improvement will shape the growth and performance of our team. This position reports to the Ops CX Team Leader, and offers an exciting opportunity to foster your communications and problem-solving skills, while contributing to redefine the standards of customer service excellence.

YOU WILL BE RESPONSIBLE FOR:

 Performing outbound phone calls with customers on RG/AML/RFP-related and general account topics.

 Ensuring high efficiency and quality when handling communication with customers via phone calls and other channels of communication where needed.

 Meeting the individual and team goals and KPIs defined by the leadership.

 Bringing forward suggestions for improvement on current processes, procedures and features.

●  Work closely with other teams across Operations, such as but not limited to RFP, AML, RG, CS, 2nd Line in order to ensure utmost customer experience.

   Adhere to company and department policies to ensure all regulatory requirements and business standards are met.

 Help to create and maintain an effective and positive working environment.

 This role reports to the Ops CX Team Leader.

 Flexibility to work during shifts, as required

 

OUR SUCCESSFUL CANDIDATE WILL HAVE:

ESSENTIAL SKILLS:

Native proficiency in Dutch with excellent verbal and written communication skills.

The knowledge of an additional language such as Danish, Swedish, or German is a great advantage.

Excellent communication skills and ability to communicate with customers through different channels, mainly via phone.

●  Experience in any of the following operational areas: CS, RFP, AML, RG, complaints or any other area that is directly related to assisting customers and has an impact on the Customer Experience.

 Strong organizational skills and the ability to manage multiple tasks efficiently.

 Ability to quickly learn with a problem-solving mindset.

 Knowledge of Zendesk is highly desirable. Experience with Jira and Confluence is an advantage.

WHO WE ARE
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.

 

BENEFITS

 Hybrid work policy

 4 weeks of Workation (T&C apply)

 Well-being allowance to support your active lifestyle

 Private health insurance

●  Discounts across a range of retailers, gyms, bars & restaurants

 We offer an employee assistance program that can provide help and guidance during challenging moments.

  For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.



JOIN US!

 
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

 

 

Similar Jobs

Offworld - DevOps Engineer

Offworld

New Westminster, British Columbia, Canada (On-Site)
2 Months ago
Egnyte - MSP Customer Success & Renewals Specialist

Egnyte

India (Remote)
2 Months ago
Nielsen Holdings - QA Lead-Test Engineering

Nielsen Holdings

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Epic Games - Principal Programmer, Language Engineering

Epic Games

United States (On-Site)
3 Months ago
Rebellion - Lead VFX Artist

Rebellion

England, United Kingdom (Hybrid)
1 Month ago
Fanatics - Production Support Analyst II # 17526

Fanatics

Hyderabad, Telangana, India (Hybrid)
6 Months ago
Tesla - Sr. Occupational Medical & Health Specialist

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Sporty Group - IN Lead- Customer Success (Gurugram)

Sporty Group

Delhi, India (On-Site)
8 Months ago
Tesla - Shift Supervisor Operations in Battery Cell Manufacturing (Electrode)

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Tesla - Lead Service Advisor - Lisbon

Tesla

Lisbon, Lisbon, Portugal (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Playtika - Technical Account Manager

Playtika

Poland (On-Site)
5 Months ago
Dream Sports - Software Development Engineer 3 - Machine Learning & Data Platform

Dream Sports

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Playrix - Senior QA Engineer (Cross-Game)

Playrix

Ireland (Remote)
2 Months ago
Assystems - Product Owner H/F

Assystems

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
5 Months ago
Glean - Designated Technical Support Engineer

Glean

United States (Remote)
3 Months ago
Larian Studios - RPG DESIGNER

Larian Studios

Quebec, Canada (On-Site)
3 Months ago
Luxoft - QA Automation Engineer (.Net)

Luxoft

Bengaluru, Karnataka, India (On-Site)
5 Months ago
The Walt Disney Company - Media Performance Engineer II, Distribution

The Walt Disney Company

San Francisco, California, United States (On-Site)
2 Months ago
The Walt Disney Company - Sr. Software Engineer, Front-end

The Walt Disney Company

Santa Monica, California, United States (Hybrid)
5 Months ago
Nagarro - Senior Staff Engineer (Project Manager/Scrum Master)

Nagarro

Johannesburg, Gauteng, South Africa (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sliema, Malta

Push Gaming - Head of Account Management

Push Gaming

Malta (Hybrid)
5 Months ago
Booming games - Senior Legal Counsel

Booming games

Valletta, Malta (Remote)
1 Month ago
Evolution - Dutch Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
9 Months ago
Electric Square - Design Director

Electric Square

St. Julian's, Malta (On-Site)
1 Month ago
Evolution - Technical Compliance Team Lead

Evolution

St. Julian's, Malta (On-Site)
2 Months ago
Casumo - AML Officer

Casumo

Malta (Hybrid)
1 Month ago
PwC - Workforce/HR Senior Consultant

PwC

Qormi, Malta (On-Site)
6 Months ago
PwC - Senior D365 Finance & Operations Developer

PwC

Qormi, Malta (On-Site)
6 Months ago
ComeOn Group - QA Engineer - Data Warehouse

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
Evolution - English Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Krafton  - Lead Product Manager

Krafton

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Playtika - LiveOps QA Specialist

Playtika

Poland (Hybrid)
5 Months ago
Paytm - Area Sales Manager- Deputy Manager -  Hyderabad

Paytm

Hyderabad, Telangana, India (On-Site)
4 Months ago
Sporty Group - Product Director - Sportsbook

Sporty Group

(Remote)
5 Months ago
Dream Sports - Consultant - Sports Operations

Dream Sports

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Tesla - Operations Coordinator

Tesla

Vienna, Vienna, Austria (On-Site)
2 Months ago
Epic Games - Live Operations Analyst

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
The Walt Disney Company - Associate Manager, Asset Management & Technology

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Months ago
Paytm - Operations & Support - Assistant Manager - CST

Paytm

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
Tesla - Parts Advisor

Tesla

Bristol, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.


As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM). 


For more information, visit www.leovegasgroup.com.

Stockholm, Stockholm County, Sweden (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Gibraltar, Gibraltar (Hybrid)

Sliema, Malta (Hybrid)

Copenhagen, Denmark (On-Site)

Medellín, Antioquia, Colombia (On-Site)

Málaga, Andalusia, Spain (Hybrid)

Sliema, Malta (On-Site)

View All Jobs

Get notified when new jobs are added by LeoVegas

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug