Partner Program Manager, Short Video - Trust & Safety

1 Month ago • 5 Years + • Operations

Job Summary

Job Description

The Partner Program Manager, Short Video - Trust & Safety, at ByteDance manages partner operations strategy for various initiatives (WFM, QA, Training). Responsibilities include managing vendor and internal stakeholder relationships, establishing governance processes, devising operating models, driving operational improvements, developing metrics and programs, and leading a team of Partner Ops Specialists. The role involves exposure to potentially harmful content (images, videos, text) related to bullying, hate speech, child safety, and depictions of harm. This requires strong decision-making, communication, and collaboration skills. The ideal candidate has 5+ years of experience managing outsourced partner operations, including direct people management and BPO operations.
Must have:
  • 5+ years managerial experience in outsourced partner operations
  • Proven track record in BPO operations and KPI ownership
  • Experience in large-scale transformation initiatives
  • Expertise in cross-functional stakeholder management
  • Strong decision-making and communication skills
Good to have:
  • Proficient in data analysis
  • Problem analysis and solution implementation skills
  • Experience in goal setting and execution
  • Bachelor's degree or higher

Job Details

Responsibilities
About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. About the Team The Partner Manager is responsible for the company’s partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training and other change injections. Responsibilities: - Manage complex vendor and internal stakeholder relationships. - Establish governance and processes related to the continuous health of assigned sites and lines of businesses. - Devise operating model with strong governance, risk management with Partner/vendor engagement. - Deliver on operational improvements to existing processes and to drive scalability and simplification. - Develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution. - Leads a team of Partner Ops Specialist to drive operational excellence on a day to day basis.
Qualifications
Minimum Qualifications: - 5 years of experience in a managerial role overseeing outsourced partner operations, including direct people management. - Proven track record in BPO operations, including KPI ownership and target-driven performance management. - Experience leading operations, program management, and large-scale transformation initiatives. - Familiarity with the full sourcing and contracting process. - Skilled in managing cross-functional (XFN) stakeholders across internal teams and external partners. - Strong decision-making capabilities and the ability to navigate complex, fast-paced, or ambiguous environments. - Excellent communication and interpersonal skills, with the ability to influence, build alignment, and foster collaboration. Preferred Qualifications: - Proficient in data analysis to support performance tracking and decision-making. - Capable of conducting problem analysis and implementing effective solutions. - Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends. - Experience in setting goals and executing implementation plans to achieve desired outcomes. - Completion of a Bachelor's degree or higher.
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety at ByteDance

ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

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