The Global Business Services (GBS) Network Operations team oversees and supports Wolters Kluwer’s Enterprise Network, spanning multiple public/private clouds, data centers, and offices in North America, Europe, and Asia Pacific. As part of this team, this role will be responsible for the maintenance, support, and development of our Enterprise Network, which spans over 150 global locations and is integral to the company's success. You will provide reactive support for customers' networking issues and proactive project work to enable our Enterprise Network Transformation initiatives. This is a hands-on role and presents an exciting opportunity for anyone passionate about working with large-scale Enterprise Networks, especially with a focus on public cloud technologies.

KEY RESPONSIBILITIES

• Develop and implement network strategies that align with organizational goals including key network components/platforms, such as Cloud Networks (AWS or Azure), switches, routers, VPNs, and firewalls, from a variety of vendors (e.g., Cisco).
• Lead network projects from conception through to completion.
• Mentor and train junior network engineers and other IT staff.
• Lead technical teams in troubleshooting and problem resolution, escalating problems to appropriate team members or vendors as required.
• Stay updated with the latest industry trends and technologies.
• Ensure compliance with industry standards, regulations, and best practices. Assisting in audit & compliance activities by providing required evidence and input.
• Implement timely and practical solutions to restore functionality.
• Monitor network performance to ensure optimal operation and capacity of key network locations and equipment daily
• Maintain network documentation, including configurations, cabling layouts, diagrams, and operational procedures and protocols.
• Collaborate with various teams, departments, or external vendors to guarantee that the network meets the organization's requirements.
• Show adaptability in your methods, maintain composure in stressful situations, and ensure effective communication across various levels and regions.
• Ensure adherence to strict deadlines and manage projects effectively, encompassing both the installation and decommissioning of hardware.
• Participate in planning and implementing changes to the network, including the installation of new equipment, software updates, and configuration changes.
• Demonstrate flexibility in your approach, remain level-headed under pressure, and communicate effectively at different levels and across regions.

QUALIFICATIONS

You have:

• 10+ years of hands-on experience building, supporting and maintaining wireless networks for campus environments in a highly redundant network with an emphasis on Cisco wireless within a cloud infrastructure deployment ; 10+ years of hands-on experience building, supporting and maintaining of Network Policy & Network Access control tools such Cisco ISE or Cisco Prime
• Experience and ability to troubleshoot AP connectivity issues, wireless client devices and monitoring of various WLAN technologies and topologies
• Experience with various wireless tools such as Spectrum Analyzer, Protocol Analyzer, Ekahau Site Survey Tools and WireShark.
• CCIE Wireless, CCNP Wireless or 300-415 ENSDWI Certifications are highly desired
• Experience level knowledge of IP networking, L2/L3 network protocols (BGP,OSPF, e.t.c), LAN/WAN, TCP/IP, DHCP, DNS, routing, SNMP, and QOS
• Understanding of Zero Trust IT security model and Web Content Filtering solutions such as Zscaler or Palo Alto Networks.
• Demonstrated ability with scripting, coding, and automation (e.g., Python, Ansible, Terraform)
• Cloud certifications such as AWS CLF-C02 and/or Azure AZ-700 or equivalent
• Experience in working with complex troubleshooting & debugging, supporting Secure Cloud Networks (Azure, AWS, or Google).
• Experience working in large enterprise environments.
• Bachelor's degree in relevant field or 6+ years of experience

We'd love to see:

• Experience with Cisco Wireless LAN Controllers (WLC) , SDWAN, and DNA is highly desired
• Experience with InfoBlox DDI is highly desired
• Operational experience with CloudFlare Proxy/CloudFlare DNS.
• Advanced networking certifications (e.g., 300-415 ENSDWI,CCNP, JNCIP, CCIE, etc.)
• Cloud certifications ANS-C01 or equivalent
• Zscaler certifications in Zscaler for Users SSE, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA) and/or Zero Trust Certified Associate (ZTCA)
• Familiarity with observability and monitoring tools such as SolarWinds, Thousand Eyes, Grafana & Prometheus
• Experience with CloudWatch and/or Azure Monitor

Education & Certifications

• BS /MS or equivalent work experience

Travel requirements

Position requires occasional domestic and international travel

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html 

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: