Product Analyst

 Location: Cambridge, UK (remote-friendly within the UK) with occasional travel to the office once per quarter.

Want to work for a department that is at the heart of player, product, and business insights of our titles?

Working in the Analytics, Data Sciences and Data Engineering (ADSE) team, your focus will be on supporting Games Operations – including Player Support, Localisation, Anti-Cheating, and Games Ops Development. To be successful in this role, you'll need to be able to merge analytical skill with game knowledge to drive incredible player experiences.

As a Product Analyst, you'll deliver product-focused insights, monitor key operational metrics, and support teams with data needed to understand and improve the player experience across core operational areas.

What you'll be doing:

• Grow relationships across the game operations team to promote a data-driven partnership 

• Generate hypotheses and guidance across many types of data across many groups to grow and improve our games with support from lead/senior product analysts

• Query and analyze big data to uncover insights with impact to improve player experience.  

• Partner closely with game operations and engineering teams in collating and maintaining data sources to better understand operations quality

• Work on insights projects that guide decisions on product and feature roadmaps, using a variety of data sources

• Drive deep, impactful learnings by working across data, operations and research to deliver a story driven direction based in data with support from lead/senior product analysts.

• Present analysis conclusions to business stakeholders in a clear and practical way.  

• Partner with data engineering to manage data requirements such as schema requirements and data format to support high-quality deliverables.  

• Conduct effective analysis while adhering version control, documentation, and reproducibility.  

What you'll need:

• Bachelor’s degree in a quantitative discipline such as Data Science, Statistics, Computer Science, Economics, or equivalent experience 
• Familiarity with modern data architectures (AWS, Snowflake, OLAP) 
• Familiarity of SQL, Python or R, Statistical Modeling & Data Cleansing Techniques 
• Experience using modern data visualization tools e.g Tableau, PowerBI etc
• Crafting a clear message for your audience using data in a simple to understand manner

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex: 

Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.  

We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games. 
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers’ Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity. 

With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.  

As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.