Quality Management Associate

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Job Description:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations 

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe, and Asia Pacific.

Job Summary:

The Quality Management Specialist supports the Total Quality Management team the functions of Total Quality Management (TQM) in overseeing internal Distribution Operation teams to uphold quality standards. The position will manage projects to enhance processes, document workflows, and assist with monitoring business unit performance. The TQM group is responsible for helping establish and monitor business management guidelines, processes, protocols and creating effective methods of communication to ensure executive management visibility. Additionally, they ensure operational compliance, conduct root cause analyses, resolve interdependency conflicts, and provide reporting on the direct-to-consumer digital media distribution supply chain, fostering efficiency and adherence to quality protocols. 

Responsibilities and Duties of the Role:

• Create and update documentation, policies, and procedures for newly implemented or revised operational workflows. 
• Assist to develop and validate processes to gather performance metrics, continuously improve reporting techniques to create standard methodologies and vocabulary for efficient data consolidation. 
• Support in the collection of performance metrics for the Distribution Operations scorecard process.
• Partner with internal teams to ensure compliance to ISO 9001 and ISO 27001 standard: including scheduling, assessing risk mitigation plans, and tracking remediation items. 
• Maintain and manage existing documentation in the Distribution Operations file repositories and other various trackers.
• Assist in the preparation of project and audit reports, and maintain project documents including but not limited to:
  • Project timelines
  • Dashboard status
  • Various status reports for various levels within the company
  • Identify project milestones and deliverables
  • Action items
  • Meeting agendas
  • Identify timeline risk
• Utilizing available resources to maximize efficiency and effectiveness. 
• Maintain strong working relationships with the team and related business units 
• Provide professional reports and presentations to management and business partners as requested. 
• Any ad-hoc project and other duties needed to help achieve Business Objectives

Required Education, Experience/Skills/Training:

Minimum Qualifications:

• 3+ years of experience in a technical operations role 
• Project management experience 1 - 2 years 
• Ability to work in a fast-paced, integrated team environment with frequently changing priorities 
• Experience working on team or other collaborative groups 
• Excellent communication abilities and adeptness in engaging with individuals with all levels of the organization 
• Advanced understanding of spreadsheet reporting 

Preferred Qualifications:

• Digital media distribution, asset management, or post-production experience preferred, but other quality management experience in manufacturing or service industries may apply. 
• Understanding of video, audio, timed text formats and workflows 
• Understanding of Six Sigma methodologies, ISO 27001 and ISO 9001 principles. 
• Experience with Agile and Scrum project management methodologies. 
• Experience with Confluence/Jira, Visio, Excel, SmartSheets, and other digital collaboration tools.
• Project management certification a plus.

Experience with:

• Data analysis and visualization experience to create engaging and insightful reports for stakeholders.  
• Utilize data aggregation and manipulation tools like Power BI, or DOMO for effective data management. 

Required Education  

• Bachelor’s degree in a relevant subject, or the equivalent in a working environment (Engineering, Media Production, IT, Computer Science) 

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