Scaled Customer Success Manager

1 Month ago • 3 Years + • Customer Service

Job Summary

Job Description

As a Scaled Customer Success Manager, you will manage a large portfolio of customers in EMEA. Your responsibilities include onboarding and expanding the customer base through tailored consultations, training, and assistant programs. You will design and run outreach campaigns, work with sales partners, and act as a product ambassador to enhance customer workflows. You will also identify and target strategic customers to drive user engagement and proactively assist customers in achieving success with Notion. This role is crucial in shaping the customer success strategies and influencing overall growth.
Must have:
  • 3+ years experience at a fast growing software company
  • Track record of success in Customer Success or Account Management
  • Fluent German speaker
  • Experience of managing a large volume of accounts
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • Growth mindset and thrive in a building stage
  • Motivated by seeing others succeed and grow when you partner with them
  • Highly adaptable to a rapidly changing business and industry
Good to have:
  • Built Customer Success playbooks or processes
  • Experience in scaled program management or building campaigns in Outreach
  • Experience using Notion
  • Curious about data and insights, and have used Salesforce and Gainsight
  • Been a first or early hire at a fast growing start up
  • Strong technical chops

Job Details

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

  • Manage a large portfolio of customers in EMEA.
  • Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
  • Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.
  • Work cross functionally with sales partners to ensure strong adoption of Notion.
  • Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion.
  • Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
  • Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success.
  • Inform and influence our overall growth strategy.

What You'll Achieve:

  1. Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife!
  2. Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions.
  3. Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.
  4. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
  5. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

Skills You'll Need to Bring:

  • 3+ years experience at a fast growing software company
  • You have a track record of success in your current Customer Success or Account Management role
  • You are a fluent German speaker
  • Experience of managing a large volume of accounts
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • You have a growth mindset and thrive in the building stage of a nascent team
  • You’re motivated by seeing others succeed and grow when you partner with them
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
  • You love getting to know new people and helping them solve their business problems

Nice to Haves:

  • You've built Customer Success playbooks or processes
  • You have experience in scaled program management, or building campaigns in Outreach
  • You have experience using Notion
  • You are curious about data and insights, and have used Salesforce and Gainsight before
  • You've been a first or early hire at a fast growing start up before
  • You've got strong technical chops

 

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy.

#LI-Onsite

 

Similar Jobs

NinjaVan - Specialist, Key Account Management-大客户高级运营

NinjaVan

Guangzhou, Guangdong Province, China (On-Site)
8 Months ago
Instawork - Enterprise Account Manager

Instawork

Los Angeles, California, United States (Remote)
2 Weeks ago
bytedance - Account Management, FMCG, Personal Care & Beauty (Philippines E-Commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
2 Months ago
Google - Senior Account Strategist, Mid-Market Sales, Google Customer Solutions

Google

San Francisco, California, United States (On-Site)
5 Months ago
Evolution  - Territory Manager Peru

Evolution

Lima, Callao Region, Peru (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Dream Games - Brand Marketing Specialist

Dream Games

London, England, United Kingdom (On-Site)
2 Years ago
Alpha Sense - Implementation Consultant

Alpha Sense

New York, United States (On-Site)
1 Month ago
NinjaVan - Field Sales Executive Jakarta (Talent Pool)

NinjaVan

Jakarta, Jakarta, Indonesia (On-Site)
8 Months ago
Dentsu - Account Director, Consulting

Dentsu

Toronto, Ontario, Canada (Hybrid)
1 Week ago
Interface AI - Customer Success Manager

Interface AI

San Jose, California, United States (On-Site)
3 Weeks ago
bytedance - Technical Account Manager (Edge Cloud)

bytedance

Boston, Massachusetts, United States (On-Site)
2 Months ago
Google - Account Strategist, Google Customer Solutions

Google

(On-Site)
7 Months ago
gitlab - Strategic Account Executive- West

gitlab

United States (Remote)
1 Month ago
100 Thieves - Backend Sales Support

100 Thieves

United States (On-Site)
11 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

playrix  - Senior QA Engineer (Mobile)

playrix

Ireland (Remote)
7 Months ago
reversing labs  - Senior Full Stack Software Engineer

reversing labs

Ireland (Remote)
2 Months ago
Qualcomm - Engineer, Staff Systems

Qualcomm

Cork, County Cork, Ireland (On-Site)
1 Month ago
Google - Customer Growth Associate

Google

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
cyara - Senior Customer Success Manager

cyara

Skibbereen, County Cork, Ireland (Hybrid)
1 Month ago
Notion - Customer Success Manager, EMEA

Notion

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
playrix  - Junior Game Designer

playrix

Ireland (Remote)
2 Months ago
Putnam - Principal, Value Communications (HTA and Market Access)

Putnam

Westport, County Mayo, Ireland (Hybrid)
1 Month ago
PayPal - Staff Machine Learning Engineer

PayPal

Dublin, County Dublin, Ireland (Hybrid)
2 Weeks ago
playrix  - Principal C++ Software Engineer (Tools)

playrix

Ireland (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

San Francisco, California, United States (On-Site)

New York, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Notion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug