Security Host/Hostess

4 Months ago • All levels • $49,964 PA - $62,816 PA

Job Summary

Job Description

The Security Host/Hostess at Aulani, A Disney Resort and Spa, ensures guest, cast member, and vendor safety. Responsibilities include conducting patrols, responding to emergencies (CPR/AED/first aid trained), investigating incidents, writing reports, maintaining order, coordinating emergency responses, handling policy violations, using security technology (CCTV, two-way radios), providing cash escorts, issuing badges, managing lost property, and assisting guests. The role requires excellent communication, decision-making, and observation skills, along with proficiency in using technology and reporting tools. Strong knowledge of resort layout and Hawaii laws is preferred. Full availability is required, including nights, weekends, and holidays.
Must have:
  • Valid Hawaii Guard Card
  • Excellent communication skills
  • First responder experience
  • Report writing & investigation skills
  • Proficiency in technology & reporting tools
Good to have:
  • Associate's Degree in related field
  • Knowledge of Hawaii Revised Statutes
  • Bilingual (Hawaiian/Japanese)
  • Experience in Hotel/Resort Security
Perks:
  • 100% healthcare coverage
  • Tuition reimbursement
  • Free lunch
  • Free parking
  • Free theme park admission

Job Details

Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
As a Security Host/Hostess, the main goal is to provide a safe and secure environment that enables our guests, cast members and vendors to experience the magic of Disney.

Responsibilities:

  • The Security Host/Hostess performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property
  • As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defribrillator (AED), Stop The Bleed Training and fire extinguisher procedures to respond to emergencies as needed
  • Conduct interior and exterior Resort foot patrol to identify undesirable conditions
  • Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor
  • Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
  • Documentation and report writing
  • Maintain order in the Resort while attending to the needs of our guests, cast members and vendors
  • Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner
  • Handle violations of Resort policy, civil laws and undesired conduct
  • Work with state of the art technology to detect and respond to safety systems
  • Provide cash escorts for cashiers to/from cash room to their work station
  • Respond to security and emergency calls and prioritize the work in a timely manner
  • Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations – will maintain logs of all requests
  • Provide key assist
  • Issue contractor and visitor badges
  • Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio
  • Provide accurate information to guests, cast members and vendors seeking directions and hours of operation
  • Receive, record and secure found property – will also research and respond to guests inquiries for lost property
  • Escort guests and cast members as required to parking lots
  • Perform other duties and responsibilities as assigned

Basic Qualifications:

  • Must be at least 18 years of age
  • Valid State of Hawaii Guard Card
  • Excellent communication skills
  • A successful candidate will have experience as a first responder – related experience that best aligns with the day to day operation may include:
    • Hotel/Resort Security Guard/Officer experience
    • Successfully completed basic training in the Military
    • Loss Prevention and/or Plain Clothes Operatives experience
    • High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant
  • Strong verbal, written and technology skills required
  • Keyboarding skills 25 WPM
  • Investigation skills
  • Perform general clerical duties using Microsoft Office and other site specific programs
  • A good sense of direction as will learn and memorize Resort layout to include the locations of fire pull stations, fire extinguisher, AED, standpipes and more
  • Self-directed (can complete tasks with minimal follow up/supervision)
  • Maintain strong observation skills with high level of detail and scrutiny for entire shift

Preferred Qualifications:

  • Associates Degree or higher in Criminal Justice, Private Investigations, Homeland Security, Emergency Management and/or Emergency Medical Services
  • Strong understanding of Hawaii Revised Statues; particularly those that apply to Hotel/Resort destinations (such as trespassing, etc.)
  • Knowledge of Hawaiian/ Japanese language

Required Education

  • High school diploma or equivalent

Additional Information:

SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.


Keyword: AULANI CASTING, AULANICASTING

The hiring range for this position in Hawaii is $24.15 - $30.20 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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