Senior Cloud Systems Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Senior Cloud Systems Engineer is responsible for supporting systems hosted in our Public and Private Cloud for Infrastructure Team.

How will you make an impact?

• Be part of a cross-functional team which uses methodologies borrowed from DevOps to enable our partners across the organization to achieve success
• Build and improve DevOps tools and CI/CD processes
• Design, maintain, secure and support cloud infrastructure using infrastructure as code
• Design, maintain and support monitoring, alarming and scaling operations for cloud infrastructure
• Develop and maintain environment documentation
• Participate in a 24 x 7 on-call rotation schedule
• Familiar with ITIL Framework

Have you got what it takes? 

• At least 4 years of experience as a Cloud or DevOps Engineer
• AWS and Azure infrastructure automation using Terraform
• Automation of Linux (Red Hat/CentOS) and Windows Server using industry standard tools (Ansible, Salt, Puppet, etc.)
• Proven experience with AWS (including VPC, CloudFormation, ALB, NLB, Transit Gateway)
• Knowledge of scripting with Windows Power Shell or other current scripting languages

• Ability to work with development and operations teams, to achieve desired results, on common projects

• Proven analytical and problem-solving abilities
• Excellent attention to detail
• Strategic thinker and capable of learning new technologies quickly
• Very good communication with peers, subordinates and managers

You will have an advantage if you also have

• Kubernetes Cluster infrastructure troubleshooting
• Administration of Ansible AWX/Red Hat Automation Platform
• Virtualization Experience a plus especially VMware
• Experience working in a secure, compliance driven environment (e.g. PCI/SOX/HiTrust/ISO)
• Certification in vendor or industry technologies, e.g. Microsoft, Linux, etc

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7848
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.