Senior Customer Implementation Manager (m/f/d) - Freelance

11 Hours ago • All levels

About the job

Summary_{By Outscal}

A Senior Customer Implementation Manager is needed to onboard customers and implement VR solutions for the Life Sciences industry. Must-have experience in B2B project implementation, consulting, and expertise in Pharmaceuticals and OEMs. Excellent communication skills, project management knowledge, and fluency in English are required.

realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions.

Customers include several major, well-known companies such as Lonza, Roche, Moderna, Sartorius, Cytiva, Bayer, ZEISS, Bio-Rad, Agilent Technologies, QIAGEN, and GEA Group.

In order to expand our team in Germany, we are now looking for a talented

Senior Customer Implementation Manager (m/f/d) - Freelance

Your responsibilities:

Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions
Be the primary driver of the implementation and onboarding project with the customer
Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology
Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite
Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement
Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction
Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle
Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates

Your profile:

Proven track record of professional achievement and impact in B2B project implementation / B2B project delivery
Experience at the Consultant level in the consulting industry, preferably at a tier-one or tier-two consulting firm
Extensive expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals and Original Equipment Manufacturers (OEMs)
Excellent communication and customer interaction skills
Familiarity with project management tools and methodologies
Highly reliable and detail-oriented
Ability to adapt to different work environments and manage relationships in diverse settings
Full fluency in English is required, fluency in German is a big bonus
Willingness to travel for on-site customer visits, trainings, and implementations, as required by project needs

Are you ready to accelerate advancements in the life sciences community by delivering the best extended reality solutions together?

At realworld one, we put our customers' needs at the heart of everything we do, providing solutions that deliver value in sustainable and innovative ways.

If you're excited about collaborating with driven people and striving for excellence, join us and make an impact.

Let’s build a future together where the virtual and real worlds are indistinguishable, enabling people to effortlessly connect and access a new dimension of information.

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About The Company

realworld one

4 Active Jobs

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.

With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).