Senior Customer Service Support Engineer

3 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

Kavaliro is looking for a Senior Customer Service Support Engineer to assist a client in Virginia. The role involves providing technical support, troubleshooting hardware, and deploying software, along with experience in system administration and enterprise ticketing systems. The ideal candidate should have experience with Windows and Linux systems, LAN/WAN architectures, and VPN clients. They should also be able to demonstrate exceptional security practices when handling restricted data, with the ability to work on-site in Dulles, VA. The position requires an active TS/SCI security clearance with a Full Scope Polygraph. The role involves providing customer service and technical support for various systems.
Must have:
  • Experience in customer service.
  • Experience in technical support service.
  • Experience in system administration for Windows and Linux.
  • Experience troubleshooting hardware, telephony, and video.
  • Experience deploying and testing hardware and software.
  • Experience using an enterprise ticketing system.
  • Experience working with Windows Operating Systems.
  • Experience working with Linux Operating Systems.
  • Knowledge of LAN/WAN architectures and troubleshooting.
  • Working knowledge with VPN clients like Cisco VPN.
Good to have:
  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data.
  • Experience working with special systems such as FSA3 and FiCE.
  • Trained and Certified as a Data Transfer Officer.
  • Trained and Certified as a Krypto handling technician.
  • Trained to support special “Back Room” requirements.
  • Advanced training in FSA3 and FiCE architecture.

Job Details

Kavaliro is seeking a Senior Customer Service Support Engineer to support a client in Virginia. 

REQUIRED SKILLS
The Contractor shall possess and provide the following required skills and demonstrated experience:
  • Demonstrated experience in customer service
  • Demonstrated experience in technical support service
  • Demonstrated experience in system administration for Windows and Linux systems
  • Demonstrated experience trouble-shooting hardware, telephony, and video
  • Demonstrated experience deploying and testing hardware and software
  • Demonstrated experience using an enterprise ticketing system
  • Demonstrated experience working with Windows Operating Systems
  • Demonstrated experience working with Linux Operating Systems
  • Demonstrated knowledge of LAN/WAN architectures and troubleshooting
  • Demonstrated working knowledge with VPN clients such as Cisco VPN and others
DESIRED SKILLS Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include:
  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data
  • Experience working with special systems such as FSA3 and FiCE
  • Trained and Certified as a Data Transfer Officer
  • Trained and Certified as a Krypto handling technician
  • Trained to support special “Back Room” requirements
  • Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
Location:
  • Dulles, VA
  • This position is onsite and there is no remote availability
Clearance Requirements:
  • Candidates must have an active TS/SCI security clearance with a Full Scope Polygraph.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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About The Company

We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match. Meet our team Life at Kavaliro We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed. Learn more Careers at Kavaliro If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team! See internal opportunities Career Advice We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job. Visit our blog

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