Senior Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Senior Software Engineer designs, develops, tests and maintains the NICE CX software platform. Key responsibilities include all tiers of the NICE CX technology, including (but not limited to) design and development of NICE CX products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems.

The Senior Software Engineer plays a critical role in designing, developing, testing, and maintaining the NICE inContact software platform. This position requires a seasoned professional with a proven ability to lead technical initiatives, mentor peers, and drive innovation across multiple tiers of technology. Senior Engineers are responsible for delivering scalable, high-quality solutions, contributing to architectural decisions, and supporting a dynamic, agile team environment

About the team: The DF-Workflow (DFW) team is one of four teams currently created under the Digital First strategy within the Digital Workstream. This team has been created do deliver and support new features for the Unification (Routing/ Studio Actions) strategy between Brand Embassy and NiC ACD products. 

How will you make an impact?  

• Lead the design, development, and optimization of complex software systems and features.
• Evaluate and implement scalable, secure, and maintainable solutions aligned with business goals.
• Mentor and guide junior and mid-level engineers, fostering technical growth and best practices.
• Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
• Quickly and effectively troubleshoot and resolve intricate issues in production and development environments.
• Understand and apply security best practices in coding and deployment
• Drive innovation by researching, recommending, and integrating new technologies and practices.
• Collaborate with product management, UX, and architects to define deliverables.
• Drive Continuous Integration/Continuous Deployment (CI/CD) practices and automation improvements.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 6+ years of professional software development experience, with a track record of delivering complex software projects.
• Expertise in C#, .NET, Angular, JavaScript, SQL, and related technologies
• Experience with AWS, including IAM, DynamoDB, and Lambda.
• Advanced knowledge of software development best practices, including design patterns, unit testing, and agile methodologies.
• Proven experience with Docker, Kubernetes, and modern CI/CD pipelines.
• Working knowledge of RESTful APIs and data warehousing
• Solid understanding of scalable architectures, performance optimization, and secure coding practices.
• Exceptional problem-solving skills and the ability to work on multiple concurrent projects.
• Demonstrated leadership experience, such as leading technical projects and working with Architects.

What are the technologies we use?

• GitHub and GitHub Actions
• GitHub Copilot AI
• AWS (e.g. IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation, SQL, Dynamo DB…)
• C#
• JavaScript and build tools
• Angular
• Jenkins
• Playwright
• REST APIs
• Microservice Architecture
• C# and .NET
• Docker and Kubernetes (AWS EKS)
• Continuous Integration/Continuous Deployment (CI/CD)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.