Service Operations Group Manager

A unique opportunity to make a significant impact on our games and player community awaits you as "Insights Group Manager" within the Service Operations unit.

The Insights Group plays a strategic role in maximizing business units' value by providing actionable insights and recommendations based on incident data. By working closely with various playtika’s departments (R&D, Monetization, Economy, Etc.), the group drives insights into work plans and addresses critical issues and operational business questions.

We are seeking a results-driven leader with a passion for turning data into action, collaborative with a ‘Can do’ approach.

This role will oversee 3 different teams (Technical account Managers, Data team and Systems team) based across Playtika sites in Romania, Poland and Ukraine.

Responsibilities:

• Work closely with Playtika Business units to enable various of services related to Monitoring, Observability, production Incidents and Insights enabling
• Maintain tight and collaborative interface with internal playtika stakeholders
• Lead end-to-end data analysis uncovering insights and forecasting outcomes to improve business performance
• Create, implement and maintain all systems used inside Service Operations department and oversee internal projects

Requirements:

• At least 5 years of proven experience in managing multiple teams within a technical environment.
• Strong leadership and management skills, with a track record of building and developing high-performing teams.
• Passionate about creating positive customer experiences and turning challenges into opportunities.
• A methodological approach to data together with the ability to present the data clearly and efficiently to support business decisions
• High level of analytical and problem-solving skills with strong attention to detail
• Great communication skills – someone who can turn complex concepts into actionable recommendations Familiarity and experience in the field of monetization and understanding of game economy – Advantage

What does it mean to work at Playtika?

You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below:

• A competitive salary and performance-based bonuses;
• Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week
• All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria
• Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;
• Six “Power Up” long weekends for all, and additional day off for your birthday month;
• Private medical healthcare and three additional sick leave days;
• A wellness program in the office: yoga classes, massage chairs and zerobody room;
• Gaming room with a variety of activities;
• Flexible working hours and monthly happy hours;
• Work permit assistance for employees;
• Corporate celebrations, team buildings, and fun activities;

Come play with us!