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Shipper Success Management (Chinese Speaker)

Jakarta, Indonesia (On-site)

Shipper Success Management (Chinese Speaker)

2 Months ago • 1-2 Years • Logistics

About the job

1 skill required for this role

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organisational-skills

Job Description

Ninja Van seeks a Shipper Success Manager fluent in Chinese to support shippers using their platform. You'll handle inquiries, resolve issues, and collaborate with other teams to ensure a positive experience for clients.

Must have:

Customer Service
Chinese Speaking
Problem Solving
Team Management

Good to have:

Data Analysis
Communication Skills
Account Management
Operations Experience

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

Provide support to shipper in usage of Ninja Van Platforms and analyze shipper business across marketplace
Level one support for shipper on any issue related to Shipping enquires and complaints on NV Shipper Platform, Operations, COD, IT and Finance
Actively manage and resolve shipper issues by clarifying the shipper's complaint, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
Conduct regular discussion for shipper (frequency based on shipper tier) to discuss plan to handle projected increase in delivery volume and raise concerns (if any)

Requirements

1-2 experience years in Customer Service/Customer Relation Officer/Account Executive or any related field
Proven track record in managing team of minimum 5 customer support executives, excellent verbal and written communication skills
Ability to maintain calm under pressure, problem solver and collaborate with across functions
Efficiency and organizational skills
Strong administrative skills such as computer literacy in order to type up reports, results and details of customer interaction
Professional proficiency of Chinese speaking is a must

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By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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