Solutions Architect
Job Summary
Job Description
Insider, a B2B SaaS company focused on Customer Experience and Marketing, is seeking a Solutions Architect in Brazil. The role involves leading the technical onboarding, integration, and expansion of their AI-native platform for strategic client accounts. The Solutions Architect will act as a technical advisor, collaborating with internal teams and clients to design scalable solutions, resolve complex issues, and ensure long-term platform value. Key responsibilities include managing multiple technical onboarding projects, troubleshooting issues, advocating for customer needs, and sharing best practices. The ideal candidate will have a strong technical background, experience with SaaS platforms, API documentation, front-end technologies (HTML, CSS, JavaScript), and cloud infrastructure.
Must have:
- Own technical relationship with accounts
- Understand client infrastructure and goals
- Lead technical workshops and sessions
- Run pilots and proof-of-concept initiatives
- Troubleshoot and resolve technical issues
- Manage multiple technical projects
- Strong technical background and hands-on experience
- Read and interpret API documentation
- Work with front-end technologies
- Understand data flow and system architecture
Good to have:
- Proven experience in technical solution design
- Build trusted relationships with senior IT leaders
- Project and stakeholder management skills
- Technical knowledge with cloud infrastructure
- Knowledge of JavaScript, HTML, CSS, REST APIs, XML
- Experience with marketing technologies or SaaS platforms
- Familiarity with webhooks, CDPs, or personalization engines
- Excellent communication skills
Perks:
- International, diverse, and inclusive environment
- Tech Talks with industry leaders
- Opportunity to shape the future of customer experiences
- Access to a limitless global network
- Access to hard and soft skills training
- Access to 16,000+ LinkedIn Learning courses
- Opportunity to share skills through training
- Team activities
- No Dress Code
12 skills required
Job Details
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
As a Solutions Architect, you will play a critical role in ensuring the successful technical onboarding, integration, and expansion of our platform across strategic client accounts. You will act as a trusted technical advisor and solution partner, working hand-in-hand with our partners to accelerate implementation, resolve complex issues, and ensure long-term value from the Insider platform.
You will collaborate with internal technical teams, product managers, and customer stakeholders to design scalable and efficient solutions tailored to the client’s business and technical requirements. Your goal is to remove technical blockers, optimize architecture, and drive seamless platform adoption.
Role Expectations:
You are expected to bring a strong technical background, based on hands-on experience.
You should be able to read and interpret API documentation, work with front-end technologies (HTML, CSS, JavaScript), and understand data flow and system architecture.
You must be comfortable managing multiple technical onboarding projects in parallel and driving results across diverse stakeholders.
Job Description
- Own the technical relationship with assigned accounts from onboarding through adoption and expansion.
- Proactively engage with client-side technical stakeholders to understand their infrastructure, digital transformation goals, and success metrics.
- Lead technical workshops and deep-dive architecture sessions to align Insider solutions with client business objectives.
- Run pilots and proof-of-concept (PoC) initiatives to demonstrate business value and drive successful production rollouts.
- Troubleshoot and resolve technical issues during implementation and ongoing use, in close collaboration with internal engineering and product teams.
- Escalate and manage technical blockers efficiently, facilitating solutions by leveraging cross-functional expertise.
- Advocate for customer needs and business use cases within the Insider product team.
- Share best practices to guide long-term customer strategy and help them maximize the impact of Insider solutions.
What we expect from you?
- Proven experience in complex technical solution design, system architecture, or implementation of SaaS platforms.
- Proven ability to build trusted relationships with senior IT leaders and influence technical decision-making in large or strategic client accounts.
- Strong project and stakeholder management skills, including experience with pilots, proof of concepts, and scalable deployments.
- Technical knowledge with cloud infrastructure, hybrid systems, and system integration best practices.
- Knowledge of one or more of the following technologies: JavaScript, HTML, CSS, REST APIs, XML, database technologies.
- Experience with marketing technologies, SaaS platforms, mobile applications, or API integrations is strongly preferred.
- Familiarity with webhooks, CDPs, or personalization engines is a plus.
- Excellent communication skills, both written and verbal, with the ability to translate complex technical ideas into actionable business solutions.
While we are conquering the world, we are offering you;
- a chance to work in an international, diverse, and inclusive environment,
- “Tech Talks” with famous and groundbreaking people from the software world,
- to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
- access and opportunity to gain a limitless network all over the globe
- access to many hard and soft skills pieces of training to help you improve and challenge yourself,
- access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- space to share your skills through training sessions and workshops if you wish. Sharing is caring!
- fun with the occasional team activities!
- No Dress Code!
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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