American Girl Retail Sales Lead

2 Weeks ago • All levels

Job Summary

Job Description

The American Girl Retail Sales Lead at the Chicago location assists the retail sales manager with daily operations. This role involves providing leadership, direction, and exceptional customer service to American Girl guests. Responsibilities include supporting business functions like merchandise management and staff development, executing supervisory duties such as floor presentation and staff motivation, and fulfilling Manager on Duty responsibilities to oversee the sales floor and resolve customer service issues. The role demands decision-making that impacts the team and customers, and requires delivering an excellent guest experience.
Must have:
  • Support retail sales manager in business functions.
  • Execute supervisory duties.
  • Deliver exceptional customer service.

Job Details

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. The Opportunity: The Retail Lead is located at the AG Retail Chicago location and reports directly to the Assistant Department Manager. This position is responsible for assisting the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. What Your Impact Will Be: Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development. Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills. Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience. Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.

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About The Company

We empower generations to explore the wonder of childhood and reach their full potential.


We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it.


Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies.

Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.


Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.

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