American Girl Retail Sales Lead

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. The Opportunity: The Retail Lead is located at the AG Retail Chicago location and reports directly to the Assistant Department Manager. This position is responsible for assisting the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. What Your Impact Will Be:  Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development. Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance  analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills. Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience. Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise. What We’re Looking For: Demonstrated ability to work with a broad and diverse work force. A strong customer service background, with lead/supervisory experience, preferred. Excellent communication (both verbal and written) and organizational skills are essential. Must enjoy children and possess a warm and friendly demeanor. Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook, and Word. Ability to work a flexible schedule including nights, weekends, and holidays.