Assistant Manager, Equities Operations

Role Profile

Market Operations Services is responsible for the on-going operations of the London Stock Exchange (LSE) – Equities, Fixed Income, Exchange Traded Products and Turquoise Equities markets. There is a broad range of activities within this team: Admissions of all new and further issues to the London Stock Exchange markets; Real time support of market activities, including on behalf of actions for participants; Reference data management for all instruments admitted and traded on all markets;; Post trade operations and on-going liaison with post trade partners; On-going development of critical internal tools to support the processes conducted within the team and on-going operational readiness for a range of teams, and Department and Group wide projects and initiatives.

Capital Markets Operations has a range of responsibilities across LSE and Turquoise. These include technical account management, support desks and market operations. The department also plays a pivotal role in Group wide initiatives and on the timely delivery and consistently high standard of key Group projects.

The department acts as a first point of contact for customers – both issuers and member firms requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data. It co-ordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, FCA and FTSE. The area manages close, operational relationships internally and externally.

Key responsibilities

The Assistant Manager is primarily responsible for ensuring all BAU processes within the team are processed in a timely and accurate manner with any issues escalated by following the appropriate escalation procedures. They would also be expected to deputise for the Manager and represent the team when appropriate.

• Responsible for managing the day to day running of the Team
• Maintain and develop strong operational team, including staff development, ensuring internal procedures are always followed and maintained
• Partner, support and collaborate with various departments and teams across LSEG to integrate new businesses and services and ensure that all operational aspects are fully impacted (from internal or external drivers e.g. regulatory changes), tested and implemented within the team.
• Continually work on on-going improvement in operational efficiencies and operational tools to enhance the day-to-day operational activities.
• Focus on management reporting, including the development of efficient tools for this purpose. 
• Have strong commercial and customer focus in all aspects of work and the team’s outlook, together with always delivering to high operational and procedural standards.
• Always manage and minimise operational risks; and
• Represent the team – Equities Operations –externally where appropriate.
• Collaborate effectively across products, teams and business areas to deliver robust and effective services and development
• Partner with Project Managers, IT and Trading on systems enhancements and development
• Assist with the resolution of exceptional technical & production issues/incidents.
• Investigate process failures and implement corrective actions.
• Participation in internal projects focused on process improvement and/or Industry/Regulatory change.
• Identify process improvement opportunities
• Train other members of staff and act as a role model
• Perform regular 1:1 sessions and appraisals
• Desk coverage is from 6.30am to 6.00pm (UK Time) covered by two separate shifts (early and late)
• Some weekend and bank holiday coverage required

Integrity

• Has the sustained drive and energy to deliver support service to time and quality; and
• Willingly puts in the effort to ensure activities completed on time and to the quality required.

Partnership

• Puts project management methodologies in place e.g. schedules of work; progress reports etc.;
• Deals with conflict successfully; and
• Seeks information/inputs from colleagues/clients.

Change

• Open to and willingly adopts new processes / approaches / ways of working.

Excellence

• Oral and written communications are tailored to their audience’s needs;
• Pro-active and demonstrates initiative;
• Prioritises activities according to business and operational need;
• Analysis and problem solving;
• Analyses issues to identify the most appropriate solutions; and
• Utilises all available resources and toolsets to investigate and resolve problems.

• Minimum experience of 6 years
• Accuracy, attention to detail and the ability to work to deadlines whilst under pressure
• Worked in professional and client-focused environments where detailed processes must be followed
• Must be a confident team player with good interpersonal skills and a ‘can do’ attitude
• Recent experience in a similar technical customer service role supporting financial clients with proven customer service skills
• Additional Technical skills with the ability to learn quickly would be an advantage in the following areas - FIX Protocol knowledge, SQL, Networking, Wireshark, SFTP, Electronic Trading systems and Market Data familiarity, ITSM Tools, Excel

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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