Associate Manager, Employee Relations

2 Months ago • 3 Years + • Human Resource

Job Summary

Job Description

The Associate Manager, Employee Relations at Disney Experiences (DX) will provide mentorship, guidance, and services related to investigations, policy communication, and workplace advice. Responsibilities include conducting thorough investigations into allegations of misconduct, ensuring compliance with ADAAA and FMLA, and collaborating with leaders and employees to enhance the employee experience. The role requires strong communication, conflict resolution, and analytical skills to identify trends and implement solutions. This position involves data analysis, presentation skills, and partnering with key stakeholders to advance company initiatives. The role is based in Lake Buena Vista, FL, reporting to a Sr. Manager, Employee Relations.
Must have:
  • Conducting thorough investigations
  • Strong communication & conflict resolution skills
  • Data analysis & problem-solving abilities
  • Compliance with ADAAA & FMLA
  • Collaboration with stakeholders
  • 3+ years investigation experience
Good to have:
  • Bilingual skills
  • Experience with Collective Bargaining Agreements
  • Disability management background
  • Knowledge of federal & state employment laws
  • Employment Law or HR Management degree

Job Details

Job Summary:

About the Role & Team

We are looking to hire an Associate Manager, Employee Relations to join the Employee Relations team for Disney Experiences (DX)! In this role, your responsibilities will include:

  • Providing mentorship, guidance, and services specific to advancing investigations, communicating policies and practices, and advising on workplace matters.
  • Enhancing the employee experience by engaging with leaders and employees during critical moments in the life cycle of the employment relationship such as workplace concerns.
  • Assisting with implementing company-wide strategies to enable decisions that are consistent with company policies, values & culture.
  • Integrating with key partners to drive solutions that promote inclusion, employee engagement, and business results.

The role will be Lake Buena Vista, FL and will be reporting to a Sr Manager, Employee Relations. If you're ready for an opportunity of a lifetime, we want to hear from you!

What You Will Do

  • Promote knowledge and understanding amongst leaders and employees regarding company policies, Americans with Disabilities Act Amendments Act (ADAAA) and Family and Medical Leave Act (FMLA) through employee outreach, coaching, presentations, and training.
  • Conduct timely, objective, and thorough internal investigations including but not limited to allegations of inappropriate conduct, harassment, discrimination, and retaliation.
  • Maintain detailed and accurate accounts of investigations with timely memorialization of notes and supporting documents into the case management system.
  • Communicate investigation outcomes to employees.
  • Support the Employee Relations team in reviewing ER data/metrics for themes, trends, and root cause identification. Assist with sharing findings with key partners in order to develop and deliver an integrated plan that links to organization and people strategies, helping to advance the deliverables and priorities of the company.
  • Collaborate with clients and key stakeholders on performance and change management solutions.
  • Facilitate training and support project work as needed.

Required Qualifications & Skills

  • Minimum 3-years of strong experience conducting investigations in a professional level role.
  • Critical thinker, with demonstrated experience supporting implementation of Company initiatives at an operational level.
  • Strong written and verbal communication skills with the ability to influence and communicate effectively at all levels of the organization.
  • Ability to work independently in a fast-paced environment, where reactive actions might be necessary.
  • Ability to establish and nurture collaborative and inclusive workplace relationships, and approach work with a sense of strong compassion and empathy.
  • A catalyst for team engagement and cross-functional integration when delivering against the work.
  • Ability to analyze data, trends, and insights to identify the root cause of the event.
  • Demonstrated experience in consulting and/or delivering solution recommendations.
  • Strong conflict resolution skills.
  • Strong presentation skills: must be able to confidently make recommendations to HR partners and senior business leaders.
  • Ability to manage high priority demands. Strong organization and time management skills. Able to prioritize workload and support projects against strict deadlines.
  • Ability to handle highly sensitive and confidential situations with objectivity.

Preferred Qualifications

  • Bilingual speaking/writing.
  • Experience with Collective Bargaining Agreements.
  • Background in disability management.
  • Demonstrated knowledge of federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA).

Education

  • Bachelor’s Degree in business, human resources, or related field and/or equivalent work experience.
  • Employment Law or degree in Human Resource Management, behavioral health, or psychology preferred.

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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