Business Account Manager

Overview:

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Purpose of the role:

• You’ll manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
• Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.
  

Key responsibilities:

• Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence.
• Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently.
• Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.
• Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies.
• Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events.
• Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth.
• Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.

Requirements:

• Fluent in English (B2+) and Portuguese (B2+), written and spoken
• Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
• Proven experience managing multiple B2B clients or operators
• Solid knowledge of sportsbook operations, betting markets, and industry trends
• Strong communication, negotiation, and relationship-building skills
• Experience with CRM systems, analytics tools, and KPI-based decision-making

Nice to have:

• Knowledge of Russian at B2 level
• Experience with upselling and revenue growth strategies
• A data-driven mindset with the ability to analyse operator performance and take proactive action
• Familiarity with internal workflows across TAMs, product, and sales teams
  

What we offer:

• Full-time work opportunities and flexible working hours
• An opportunity to work within a dynamic and creative team
• Involvement in exciting projects in a rapidly growing company
• Professional growth and development opportunities
• A collaborative environment where your input makes a difference
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.