Inbound Account Executive

3 Months ago • Upto 1 Years • Account Management

Job Summary

Job Description

As an Inbound Account Executive at Instrumentl, you'll be responsible for delivering 1:1 concierge onboarding and consultative sales experiences to prospective customers. Your primary interactions will be with Executive Directors, Development Directors, Grants Managers, and grant-writing consultants. You will be expected to communicate warmly, kindly, and competently. The role involves conducting approximately 40-50 onboarding sessions each month, outbound communication to existing clients, enhancing customer workflows and promoting the Instrumentl brand. Additionally, you will be expected to experiment with new onboarding flows and sales approaches to drive growth. Provide design and product input to the first-time user experience.
Must have:
  • Closing experience in a high-velocity customer-facing role at a SaaS company.
  • Driven to solve the underlying problems for customers.
  • Make an effort to understand the true nature of customer problems.
  • Understand that mastery requires hard work and enjoy the challenge.
  • Ability to communicate complex topics easily in person and in writing.
  • Desire to take control of own success and build on the processes.
  • Warm, approachable, and enjoy communicating with others.
  • Used tools like G Suite, Zoom, Slack, and Close.io, and adapt to new technologies quickly.
Good to have:
  • Experience selling into the nonprofit market
  • Experience working in fundraising for nonprofits
  • Experience working in a startup environment
  • Experience working remotely
Perks:
  • 100% covered health, dental, and vision insurance for employees, 50% for dependents
  • Generous PTO policy, including parental leave
  • 401(k)
  • Company laptop + stipend to set up your home workstation
  • Company retreats for in-person time with your colleagues

Job Details

Hello, we’re Instrumentl.

We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the most-loved grant discovery and management tool. To help us get there, we’re hiring a remote Account Executive to be the face of our brand for prospective customers. Our new Account Executive will have a key role in shaping the future of the Sales team, working directly with the AE Sales Manager and Head of Sales.

About us: 
Instrumentl is a hypergrowth YC-backed startup with over 3,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform.

Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship!

About the role:
As an Inbound Account Executive at Instrumentl, you'll deliver 1:1 concierge onboarding and consultative sales experiences for our prospective customers. You'll be speaking to busy Executive Directors, Development Directors, Grants Managers, and professional grant-writing consultants. We’ll expect you to convey warmth, kindness and competence in your approach. These folks are out there raising money to achieve their missions and you’ll help them leverage Instrumentl to get there faster!

Get to know us at instrumentl.com/about!

For this position, we are looking for someone based in the continental US.


What you'll get to do:
  • Become an expert on grants/institutional fundraising
  • Take 40-50 30-min onboarding sessions per month
  • Outbound into your book of business using creative tactics
  • Upgrade our customers’ institutional fundraising workflows and help them love the Instrumentl brand
  • Experiment with new onboarding flows and sales pitches to accelerate growth
  • Follow up with prospects and be highly responsive to their questions
  • Provide design and product input to the first-time user experience


What we're looking for:
  • Experience: You have 0-1 years of closing experience in a high-velocity customer-facing role at a SaaS company (or in a similar environment).
  • Empathy: You are driven to solve the actual, underlying problem for customers, especially problems that go unsaid.
  • Curiosity:  You make an effort to understand the true nature of the problem your customers want to address so you can provide the best possible solution.
  • Grit: You understand that mastery of any role requires hard work and coaching, and enjoy that challenge and journey.
  • Communication: You pride yourself on your ability to communicate complex topics easily in person and in writing.
  • Drive: You want to take control of your own success and build on the processes already in place.
  • Friendliness: You are warm and approachable, and you genuinely enjoy communicating with others.
  • Tech savviness: You have used tools like G Suite, Zoom, Slack, and Close.io, and pride yourself on adopting new technologies quickly.


Bonus skills:
  • Experience selling into the nonprofit market
  • Experience working in fundraising for nonprofits
  • Experience working in a startup environment
  • Experience working remotely


Compensation & benefits:
  • 100% covered health, dental, and vision insurance for employees, 50% for dependents
  • Generous PTO policy, including parental leave
  • 401(k)
  • Company laptop + stipend to set up your home workstation
  • Company retreats for in-person time with your colleagues
  • Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success.


Why join Instrumentl?

Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow in your role - you won’t be bored! You’ll be an early member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come.


At Instrumentl:


- We’re customer-focused. We routinely seek feedback from our customers to improve the Instrumentl experience for everyone. Our first company value is "The customer is the hero" and we mean it.

- We love to experiment. We are constantly generating new concepts and iterating to see what works - ideation and experimentation are essential here. "Bend the curve" is another key company value.

- We appreciate authenticity. We have a diverse range of life experiences, and we encourage open, clear communication with each other about the things that matter most to us.

- We’re approachable and collaborative. Everyone has a voice, and we’re all building Instrumentl together.

- We kick it every day with some of the nicest people in the world. No joke, our customers are often on the front lines educating kids, saving endangered species, and restoring watersheds. In helping them take advantage of Instrumentl’s technology, you’re helping them move the world forward.


Ready to apply?

Using the Apply button, please submit your responses to the prompts below: 


1. Why are you interested in Instrumentl & this role?


2. Please describe your past experience related to this role. We are interested in learning more about your quota (or equivalent) at your most recent sales job, your performance, the customer profiles and contract sizes you’ve worked with in the past, and the highest number of customers you've closed or worked with in a single month. 


If this would be your first sales role, please explain why you're interested in making the transition and how your past experience has prepared you for the AE position.


3. Where did you hear about this role?


Along with your responses, please attach your CV or resume.


At Instrumentl, we pride ourselves on building a diverse team from the ground up. Every role is an opportunity to teach, learn, and create some of your best work - if you’re excited to grow along with us, we encourage you to apply!

Similar Jobs

Yodlee - Sales Pricing Director - YOD

Yodlee

Raleigh, North Carolina, United States (Hybrid)
1 Month ago
Demandbase - Senior Product Designer

Demandbase

San Francisco, California, United States (Remote)
1 Month ago
Demandbase - RVP, Enterprise Sales

Demandbase

Austin, Texas, United States (On-Site)
1 Month ago
Nice - Technical Support Engineer

Nice

Southampton, England, United Kingdom (On-Site)
2 Days ago
Mindtickle - Delivery Lead – Managed Services

Mindtickle

Pune, Maharashtra, India (Hybrid)
1 Month ago
Safe security - Enterprise Account Executive

Safe security

Columbus, Ohio, United States (Remote)
1 Year ago
Nice - Account Executive - Actimize

Nice

United States (Remote)
2 Days ago
Philips - Sr. Account Sales, Imaging&IGT

Philips

Shijiazhuang, Hebei, China (On-Site)
3 Weeks ago
Toast - Territory Account Executive

Toast

Chicago, Illinois, United States (On-Site)
2 Months ago
Lingokids - Senior CRM Specialist

Lingokids

Madrid, Community Of Madrid, Spain (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

appier - Technical Solution Engineer Intern

appier

Taipei City, Taiwan (On-Site)
1 Month ago
Simcorp - Senior Analytics Operations

Simcorp

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Pattern - Sr Software Engineer

Pattern

Lehi, Utah, United States (Hybrid)
2 Weeks ago
SparkCognition - Marketing Manager

SparkCognition

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Unity - Manager, Developer Support Engineer

Unity

Tokyo, Japan (On-Site)
4 Months ago
attentive - Lead Product Manager, Data Monetization

attentive

United States (Remote)
4 Weeks ago
Highspot - Customer Success Manager, SMB

Highspot

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Globalization Partners - Sales Executive

Globalization Partners

China (Remote)
1 Month ago
Figma - Account Executive, Small and Medium Business

Figma

San Francisco, California, United States (Hybrid)
2 Weeks ago
Glean - Sales Development Representative

Glean

New York, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Account Management Jobs

Snap Mobile INC - Account Executive

Snap Mobile INC

St. Louis, Missouri, United States (On-Site)
2 Months ago
entrata - Strategic Account Manager

entrata

Dallas, Texas, United States (Remote)
2 Months ago
Hitachi - CRM Technical Consultant

Hitachi

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Pivotroots - Account Director

Pivotroots

London, England, United Kingdom (Hybrid)
1 Month ago
London stock Exchange - Account Manager

London stock Exchange

Chicago, Illinois, United States (On-Site)
4 Weeks ago
Alpha Sense - Strategic Account Executive, Financial Services

Alpha Sense

Singapore, Singapore (On-Site)
7 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Memphis, Tennessee, United States (On-Site)
2 Months ago
Philips - Key Account Manager - Healthcare Informatics & Monitoring

Philips

Bari, Apulia, Italy (On-Site)
4 Weeks ago
Toast - Retail Account Executive

Toast

Louisville, Kentucky, United States (Hybrid)
2 Months ago
Sony Music Career - Financial Accountant (Maternity Cover-5 month contract)

Sony Music Career

Singapore (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded