Customer Success Engineer

12 Months ago • 2-2 Years • Product Management • $70,000 PA - $150,000 PA

Job Summary

Job Description

Kaedim seeks a Customer Success Engineer to drive customer onboarding, adoption, and upselling. Must have 2+ years of experience in a B2B SaaS environment, strong communication skills, and a customer-driven mindset. Experience with gamedev pipelines or 3D modeling is a plus.
Must have:
  • B2B SaaS experience
  • Customer Success role
  • Strong communication
  • Customer-driven mindset
Good to have:
  • Gamedev pipelines
  • 3D modeling
  • Design background
  • AI Development
Perks:
  • Equity Ownership
  • Relocation Allowance

Job Details

Kaedim is a cutting-edge AI technology company specializing in developing Machine Learning algorithms for transforming 2D images into digital 3D models. Our primary focus is serving game developers, offering big speedups in their 3D asset production pipelines.
We’re seeking our first Customer Success Manager to lead our post-sales customer efforts. This person will be the main point of contact for customers with a focus on setting up and iterating on customer onboarding, adoption, and upselling processes. We’re particularly seeking candidates who are passionate about customer experience and who are excited to think strategically while building from the ground up.

Responsibilities

  • Build and develop relationships with Kaedim’s customer base – being the main point of contact for customers during and post onboarding
  • Define holistic strategies for Kaedim’s customer success efforts - including onboarding, adoption, upselling, and support
  • Provide support to customers when needed, helping triage and reroute more technical issues to the engineering team
  • Understand customer pain points and broader goals, be the voice of the customer by providing feedback to the team -Detect customer usage and determine best paths for upsell and re-engagement efforts -Communicate product updates to customers

Qualifications

  • At least 2 years of experience in a Customer Success role within a B2B SaaS environment
  • Experience building out sales or customer-focused processes from scratch
  • Customer-driven mindset
  • Excellent collaboration skills, including the ability to work in a fast-paced environment with cross-functional teams
  • Ability to work autonomously with minimal guidance and manage multiple projects simultaneously
  • Strong communication skills, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team
  • Eager to be involved with both AI and product development
  • Nice to haves
  • Experience with gamedev pipelines, 3D modeling, or a design-focused background is a plus

Similar Jobs

Proof of Play - Senior Blockchain Infrastructure Engineer

Proof of Play

(Remote)
1 Month ago
Google - Staff Software Engineer, Linux-based OS

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
Tesla - Software Distributed Systems Engineer

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Xentrix Studios - Visual FX – Team Lead

Xentrix Studios

India (On-Site)
5 Months ago
Meta - Research Scientist Intern, Language and Multimodal Research for MetaAI (PhD)

Meta

Menlo Park, California, United States (On-Site)
5 Months ago
CrazyLabs - Project Manager

CrazyLabs

Skopje, Greater Skopje, North Macedonia (On-Site)
1 Day ago
Evolution - Senior Compliance Lead - Products

Evolution

St. Julian's, Malta (On-Site)
11 Months ago
PlayStation Global - Technical Product Manager II

PlayStation Global

Los Angeles, California, United States (Hybrid)
1 Week ago
Voodoo - Publishing Manager

Voodoo

Paris, Île-de-France, France (On-Site)
2 Weeks ago
The Walt Disney Company - Senior Manager, New Build Project Integration

The Walt Disney Company

London, England, United Kingdom (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NVIDIA - Senior Synthesis Flow Development Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Google - Software Engineer III, Site Reliability Engineering, Network Management

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Google - Software Engineer III, Infrastructure, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Omnissa - Staff Engineer (Data Science)

Omnissa

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Meta - Research Scientist, Machine Learning (PhD)

Meta

Bellevue, Washington, United States (On-Site)
1 Week ago
ByteDance - Research Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (PhD)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
NVIDIA - Senior System Software Engineer - Triton Inference Server

NVIDIA

Washington, United States (Remote)
1 Month ago
Tencent - Video Standards & Encoding Optimization Intern

Tencent

Palo Alto, California, United States (On-Site)
5 Months ago
ByteDance - Software Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (MS)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Funko - Warehouse Manager

Funko

Coventry, England, United Kingdom (On-Site)
3 Months ago
Lockwood - Senior Data Analyst

Lockwood

United Kingdom (Remote)
2 Days ago
DraftKings - Senior Python Developer

DraftKings

London, England, United Kingdom (On-Site)
3 Weeks ago
Google - Security Consultant

Google

London, England, United Kingdom (On-Site)
4 Days ago
Playtech - Software Engineer

Playtech

Manchester, England, United Kingdom (On-Site)
3 Months ago
DraftKings - Data Science Engineer

DraftKings

London, England, United Kingdom (On-Site)
1 Month ago
Tencent - NLP Research Intern

Tencent

London, England, United Kingdom (On-Site)
5 Months ago
Canva - Public Sector Business Development Representative (French or German Speaking)

Canva

London, England, United Kingdom (Remote)
1 Month ago
Double Eleven - Lead Programmer (C++ / Proprietary Engine)

Double Eleven

Middlesbrough, England, United Kingdom (Hybrid)
1 Month ago
Microsoft - Member of Technical Staff, AI - Reinforcement Systems

Microsoft

London, England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

The Walt Disney Company - Senior Product Manager I

The Walt Disney Company

Glendale, California, United States (Hybrid)
6 Days ago
Aristocrat Gaming - Senior Project Manager

Aristocrat Gaming

Barcelona, Catalonia, Spain (Hybrid)
2 Months ago
GIANTS Software - Product & Release Manager

GIANTS Software

Erlangen, Bavaria, Germany (On-Site)
1 Month ago
Inkittt - Principal Product Manager, GalateaTV

Inkittt

San Francisco, California, United States (On-Site)
1 Month ago
USE Insider - Scrum Master (Remote)

USE Insider

İstanbul, İstanbul, Türkiye (Remote)
6 Months ago
Google - Product Lead, Support

Google

Bengaluru, Karnataka, India (On-Site)
6 Days ago
Assystems - Risk Manager

Assystems

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
5 Months ago
Google - Product Strategy and Operations, Ads and Commerce

Google

New York, New York, United States (On-Site)
1 Week ago
Immutable - Product Manager, Gamer Experience

Immutable

Sydney, New South Wales, Australia (Hybrid)
6 Days ago
Nagarro - Principal Engineer, Delivery

Nagarro

Shanghai, Shanghai, China (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

However, there is a big problem. Although demand is big and rising, supply is limited and highly manual. This is because digital 3D asset creation is a labour-intensive, time-consuming process. 3D artists are highly skilled people who spend years learning the steep learning curve software that allows them to create 3D content.


This is the problem we have set out to solve.


We are building ML algorithms that turn 2D images, art and sketches into 3D models and we are focused on the applications of the technology for games and e-commerce. We are also building a web app that our customers use to track all their content creation, as well as an API.

London, England, United Kingdom (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Singapore (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Singapore (On-Site)

San Francisco, California, United States (On-Site)

London, England, United Kingdom (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Kaedim

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug