Content Manager

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Content Librarian/Manager will support our growing organization by performing the day-to-day operational management of our learning content, which includes playbooks, SOPs, videos, and policies. It also includes the management of our Digital Asset Management (DAM) content. This includes engaging in cross-departmental collaboration to identify, gather and document processes; editing existing materials and writing new playbooks, SOPs, and policies; maintaining a regular content review cadence; providing status reports as well as other tasks to support the content being relevant and current.

What you’ll do as a Content Librarian/Manager:

Employees employed in the role of Content Librarian/Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Communicate (both verbal and written) with contacts across different business units in a professional and clear manner in order to foster a sense of collaboration
• Well-versed in SharePoint structure and organization for information management
• Review content and policy submissions for completeness, spelling, grammar, and punctuation errors
• Create, maintain and report on material updates in a regular cadence
• Maintain list of departmental contacts and update based on terminations, promotions, departmental changes, and hires
• Create and maintain projects plans, including providing status, setting reminders, assigning tasks etc.
• Able to manage multiple tasks at one time and prioritize those tasks accordingly
• Maintains solutions-oriented perspective

What you will bring to the team:

• Education BA/BS in Business, Technology or Education or a related field
• Excellent written and verbal communication skills, including grammar, punctuation, spelling, sentence structure etc.
• 2+ years required of content writing, management, proofreading and editing experience
• 5+ years working in the IT field in a business analyst, sales enablement, training, or operations capacity
• Ability to collaborate successfully with different levels of the organization
• Expert knowledge of SharePoint
• Ability to organize and manage multiple projects, and activities, and work independently with minimal supervision
• Strong desire to learn and excel
• Team player mentality
• Strong sense and drive to develop effective tools for the environment

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 

Shift Timings: 9:00 PM till 6:00 AM (Pk time)