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Customer Care Technical Guide

Masovian Voivodeship, Poland (Remote)

Customer Care Technical Guide

3 Weeks ago • 3 Years + • Administrative

About the job

Summary

Trek is seeking a passionate Customer Care Technical Guide to join their technical department in Poland (remote) as a contractor. Responsibilities include processing bicycle and component claims and stock returns within 24 hours, answering dealer/consumer emails within one workday, raising awareness of recurring faults, and collaborating with staff at all levels. The ideal candidate possesses 2+ years of experience handling maintenance/technical issues (preferably in the cycle industry, with Cytech Level 2/3 preferred), 1+ year of customer service experience, excellent communication skills, and proficiency in Polish and English. They should also be highly organized and comfortable working independently.

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Must have:

Polish language
Excellent computer skills
2+ years maintenance/technical experience (cycle industry preferred)
1+ year customer service experience
Excellent communication skills

Good to have:

Czech and/or Slovak language
Cytech Level 2/3 certification

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A bit about us

Trek is an awesome place to work! We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

Job Description

The role:

Position: Customer Care Technical Guide

Location: Poland (remote)

Reports to: Customer Care Team Leader (Technical)

About the role:

We are seeking a passionate Customer Care Technical Guide to join our busy technical department in a contractor role, to handle and manage claims from retailers.

Key responsibilities:

To process all bicycle and component claims and stock returns within 24 hours.
To answer any e-mails from dealers or consumers within 1 working day of receipt.
Raise awareness of recurring faults to the Customer Services Manager.

About you:

Essential:

Polish language.
Excellent computer literacy skills in word, excel and e-mail applications.
2 years + experience of dealing with maintenance/technical issues preferably within the cycle industry (Cytech Level 2/3 is also preferable).
1 year + experience working in a customer service environment.
Excellent written and oral communication skills.
Flexibility and ability to manage own workload with minimal supervision.
Good educational level of English and Maths.
Good telephone skills.
Excellent time management skills.
Comfortable working with staff at all levels within an organisation.

Desirable:

Czech and/or Slovak language would be advantageous.

Trek Bicycle Corporation Ltd cultivate a culture of inclusion for everyone that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better business – one that makes better decisions, drives innovation, and delivers better business results.

We encourage individuals to apply even if they do not meet the full criteria above but believe they would be a great candidate.

If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

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