Customer Lifecycle Manager – India (Spanish/Portuguese/English Speaker)
Job Summary
Job Description
Extreme Networks seeks a Customer Lifecycle Manager in India, fluent in Spanish, Portuguese, and English. Responsibilities include onboarding new customers, driving product adoption, managing install base accounts for upsells/cross-sells, managing inbound leads, conducting outbound calls/emails, collaborating with sales, identifying customer needs, monitoring engagement and satisfaction, and providing insights to internal teams. The ideal candidate will have 5-7 years of experience managing install base customers, proven success in upsell/cross-sell strategies, and experience with CRM systems (e.g., Salesforce).
Must have:
- 5-7 years experience managing install base customers
- Proven upsell/cross-sell success
- Fluency in Spanish, Portuguese, English
- CRM proficiency (Salesforce)
- Customer onboarding expertise
- Strong communication skills
4 skills required
Job Details
Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
We believe in “walking the walk” of our strong core values, which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.
Come be part of something big with us! We are a global leader with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.
Customer Lifecycle Manager – India (Spanish/Portuguese/English Speaker)
Language: Spanish and Portuguese.
We are seeking an experienced and results-driven Customer Lifecycle Manager to join our dynamic team. This role focuses on supporting the onboarding of new business customers, driving product adoption, and managing a portfolio of install base accounts for upsell and cross-sell opportunities. The ideal candidate will have 5-7 years of experience farming install base customers and a proven track record of increasing product usage and identifying new revenue streams. You will be fluent in Spanish, Portuguese, and English, supporting the LATAM and Southern regions.
Responsibilities:
· Lead the onboarding process for new business customers, ensuring seamless transitions and driving early product adoption.
· Manage inbound customer leads, qualifying opportunities, and scheduling meetings with sales to pursue upsell and cross-sell opportunities.
· Conduct outbound calls and emails to the install base, identifying new projects and expanding relationships for future business opportunities.
· Collaborate closely with regional sales counterparts to align strategies and ensure customer satisfaction.
· Proactively identify customer needs, ensuring continued engagement and recommending product expansions.
· Monitor customer engagement and satisfaction trends, providing regular insights and updates to internal teams to drive continuous improvement.
Experience and Skills Required:
· Bachelor’s degree in business, marketing, or a related field.
· 5-7 years of relevant experience managing install base customers, with a focus on upsell and cross-sell strategies.
· Proven experience in customer onboarding, adoption strategies, and expanding relationships within the install base.
· Fluency in Spanish, Portuguese, and English, with a strong understanding of the LATAM and Southern regions.
· Proficiency in CRM systems (e.g., Salesforce) and email outreach tools, with experience managing outbound campaigns.
· Strong communication and interpersonal skills, with the ability to work collaboratively across teams and regions
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
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