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Customer Service Manager-Southease Asia

Customer Service Manager-Southease Asia

2 Months ago • 3-4 Years • Operations

About the job

Summary

We are looking for a passionate and customer-focused Customer Service Manager to lead our Southeast Asia game customer service team. In this role, you will be responsible for building the team, developing service methodologies, and achieving business goals. You will also collaborate with other regions to ensure seamless customer service across all our games. **Responsibilities:** * Build and manage the Southeast Asia game customer service team, including workforce planning and resource allocation. * Stay informed about the game publishing plan for all games and coordinate with customer service teams in other regions to handle business needs. * Develop and implement customer service methodologies for the Southeast Asia region. * Set and achieve business goals for the Southeast Asia game customer service team. **Qualifications:** * Bachelor's degree or higher, with the ability to work in an English-speaking environment. * Minimum 3 years of experience in customer service within the internet industry, with at least 1 year of experience managing customer service teams. Experience in the game industry is highly preferred. * Strong data sensitivity and ability to strategize based on data analysis. * Self-driven personality with strong logical thinking and problem-solving skills.

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Must have:

3+ years of experience in customer service
1+ year of experience managing customer service teams
Bachelor's degree or higher
Ability to work in English environment
Strong data sensitivity and analytical skills
Self-driven with strong logical thinking and problem-solving skills

Good to have:

Experience in the game industry
Experience in the internet industry

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Responsibilities:
1. Build the game customer service team of Southeast Asia, responsible for workforce planning and resource management.
2. Familiar with the game publishing plan of all games and cooperate with customer service teams of other regions to handle business needs.
3. Build the game customer service methodology of Southeast Asia.
4. Set and achieve the business goal of Southeast Asia game customer service team.

Qualifications:
1. Bachelor's degree or above, and able to work in English environment.
2. 3+ years experience in customer service of Internet industry with at least 1 year experience of customer service team management. Customer service experience of game industry is highly preferred.
3. Sensitive about data, and able to strategize based on data analysis.
4. Self-driven personality with strong logical thinking and problem solving ability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please be noted that ONLY one application can be made at a time. Duplicated application will be withdrawn.

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About The Company

NetEase Games

32 Active Jobs

NetEase Games, the video games division of NetEase, Inc., is a leading global video game developer and publisher, with operations in nine countries including owning global games studios that operate independently in North America, Europe and Japan.

We have developed and published international titles such as Knives Out, Harry Potter: Magic Awakened, and Naraka: Bladepoint.

NetEase Games works with other industry leaders and premium intellectual property holders to co-develop, distribute and market video games and content to players globally. Since our founding in 2001, we have developed or published hundreds of mobile, console and PC video games.