The Customer Success Manager ensures customer value throughout their Anthology journey.  Responsibilities include developing and executing account engagement plans, working cross-functionally to resolve issues, and driving customer adoption of Anthology solutions.  The role involves collaborating with various teams, managing customer interactions, and consistently communicating to align expectations.  This includes creating tailored plans, providing best practice recommendations, serving as an internal advocate for customers, and analyzing customer satisfaction results.  The ideal candidate possesses strong customer service skills, problem-solving abilities, and excellent communication skills.  Occasional travel may be required.

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