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Customer Success Manager

Wrike

Prague, Czechia (Hybrid)

Customer Success Manager

1 Hour ago • 2 Years +

Job Summary

Job Description

The Customer Success Manager will be responsible for managing a portfolio of Mid Market customers in EMEA. The role requires understanding customers’ business strategies and guiding them to their desired outcomes using the Wrike platform. Responsibilities include building customer relationships, creating and executing engagement strategies, acting as a subject matter expert, collaborating with various teams, and monitoring customer metrics. The goal is to ensure customer ROI and NET MRR growth, providing value through the Wrike platform.

Must have:

Full fluency in English & French/German (verbal & written)
2+ years experience in Customer Success Management
Experience working with various teams
Ability to maintain strong client relationships

Good to have:

Problem-solver mentality and critical thinking
Passion for learning and improving daily
Openness to receiving feedback and being coachable
A strong team player attitude
Self starter attitude with strong ownership skills

Perks:

25 days of holidays
Sick leave compensation
Cafeteria bonuses (Benefit plus)
Private healthcare membership (Canadian Medical)
Meal vouchers 220 CZK / working day
Pension plan
Mobile tariffs
„Lítačka” transportation annual coupon reimbursement
Multisport card
Parental leave

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

excel

team-player

innovation

talent-acquisition

team-management

Job Details

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

Ready to become a Wriker?

Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager . You will be responsible for managing a portfolio of Mid Market customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

More about Your team

You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.

How you’ll make an impact

By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans

You will achieve your best if you have

Full fluency in English & French/German (verbal & written)
2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
Knowledge and hands-on experience in project management, business process redesign, and change management.
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
Willing to dive into technical details of a product to understand it thoroughly

You will stand out with

Having a problem solver mentality, being a critical thinker and generally curious
A passion for learning and improving every day, motivated to excel
Openness to receiving feedback, being coachable
A strong team player attitude
Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
A creative and innovative approach.

Perks of working at Wrike:

25 days of holidays
Sick leave compensation
Cafeteria bonuses (Benefit plus)
Private healthcare membership (Canadian Medical)
Meal vouchers 220 CZK / working day
Pension plan
Mobile tariffs
„Lítačka” transportation annual coupon reimbursement
Multisport card
Parental leave

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

#LI-AT1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.