The Customer Support Quality Specialist at Growe monitors customer support interactions (chats and emails) to ensure compliance with company policies. Responsibilities include documenting feedback, collaborating with the support team to establish best practices and set performance goals, creating reports on key metrics (agent performance, customer feedback, quality trends), identifying areas for improvement with detailed action plans, and maintaining product knowledge. The role requires advanced English and fluency in Spanish, along with experience in customer service and quality assurance. Strong analytical skills, data analysis capabilities, and report generation skills (Excel, Google Sheets, PowerPoint) are essential. The position is located in Bogota, Colombia, and involves on-site work.