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Customer Support Trainee

New South Wales, Australia (On-site)

Customer Support Trainee

1 Hour ago • All levels • Operations

About the job

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customer-centric

Job Description

This 12-month fixed-term contract Customer Support Trainee position at Tesla's Sydney HQ offers entry-level professionals a chance to develop their customer service skills. As a Tesla Cadet, you'll be the first point of contact for customers, troubleshooting issues via phone, web, and chat, performing remote diagnostics, and collaborating with internal teams. You'll educate customers on self-service options and accurately log issues into the CRM/Vehicle Support System. The role includes exposure to Sales, Service, and Delivery teams, providing a comprehensive understanding of Tesla's operations. Success requires excellent communication, problem-solving skills, and a passion for delivering exceptional customer experiences within a fast-paced environment.

Must have:

Excellent communication (written & verbal)
Strong problem-solving skills
Exceptional customer service focus
Ability to manage multiple priorities
Teamwork and collaboration
Recent graduate (High school/University)

Good to have:

Experience de-escalating challenging situations
Proactive in providing solutions
Emotional intelligence and accountability
Adaptability to a changing environment
Passion for sustainable energy

What to Expect

Are you a customer service professional with a knack for problem-solving? Ready to kickstart your career and develop new skills? Join Tesla in an entry-level role that offers a fantastic opportunity for growth and professional development.

At Tesla, we’re revolutionising transportation with cutting-edge electric vehicles, and now you have the chance to join us on this exciting journey as a Tesla Cadet! This opportunity will be a 12 month fixed term contract.

Have you just finished your studies and are looking to start building your work experience? Then look no further. As part of our Customer Support Team, you will be on the frontlines, embodying Tesla’s mission to accelerate the world's transition to sustainable energy. Our Cadet Support Specialists are more than just problem-solvers – they are Tesla brand ambassadors, building relationships and providing an exceptional experience for our rapidly growing customer base.

Why Tesla? This is not your ordinary customer service role. You will be based at our brand-new Sydney HQ in Alexandria, a stone’s throw from Mascot station, where you will be equipped to support the owners of some of the most innovative vehicles ever made. You’ll be joining a passionate, customer-centric, and resilient team that is driving the future of sustainable transportation. In addition, this cadetship will expose you to various areas of the business, including Sales, Service, and Delivery, offering you a unique opportunity to understand and contribute to multiple facets of Tesla’s operations.

What You’ll Do

Be the first point of contact, delivering outstanding customer support via phone, web, and chat.
Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions.
Educate Tesla owners on how to self-serve through our website and self-scheduling systems.
Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates.
Consistently provide an exceptional customer experience that reflects the Tesla brand.

What You’ll Bring

Outstanding attention to detail with excellent written and verbal communication skills.
Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
Strong team-oriented work ethic and the ability to build collaborative relationships with internal partners.
Curiosity for technology and a passion for Tesla’s mission to accelerate the shift to sustainable energy.
Someone who has completed their high school or university studies in the last 1-3 years

What Sets You Apart:

You’re an expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
You can spot customer needs quickly and are proactive in providing the right solutions.
You possess emotional intelligence, showing self-control and accountability in all situations.
Open-minded and adaptable, you thrive in an ever-changing environment and embrace new ideas and processes.
You’re naturally curious, with a passion for understanding Tesla’s objectives and sharing that enthusiasm with others.

Join Us on Our Mission! If you’re excited about sustainable energy, passionate about customer experience, and ready to make an impact in a cutting-edge industry, we want to hear from you. Plus, you’ll get the chance to explore various business areas including Sales, Service, and Delivery, giving you a well-rounded view of Tesla's dynamic operations.

Apply now and help us shape the future of transportation!

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