Digital Account Manager

About Machine_  

Machine_ is a creative solutions agency represented across Cape Town, Johannesburg and Durban, and is home to over 75 adventurous minds. At Machine_ we don’t believe that intuition and gut feel are enough. That’s why everything we do starts with an insight. Our team of experts uses these insights to create impactful and accountable solutions that touch consumers at every point in their connected world. 

Machine_ is part of Publicis Groupe, one of the fastest-growing global networks. 

Machine’s mantra, Never Afraid, underpins our values of; doing the right thing, being curious, solution orientated and at its core ‘giving a s**t!’. Living this mantra daily helps grow our Clients’ businesses and these are the values we look for when recruiting new talent. The right personality is just as important as the right experience. We’re here to work hard and have fun while doing it. 

We’re looking for a Digital Account Manager who views marketing and advertising as a career and not just a job. You must be passionate about working in a fast paced and energetic environment, no two days are ever the same - so if new challenges excite you, you have the ability to multitask like a pro and have a strong project management skillset, then this role is perfect for you.

What you’ll do:

• Manage TTL campaigns (with a predominantly digital focus) and communication on a day-to-day basis (from start to finish with little minimal senior supervision)
• Manage client expectations and service delivery by being a focal point for day-to-day interaction
• Master client business and relationships to be a client partner, indispensable to their business, ensuring longevity and partnership
• Understand the client, strategy and agency process in order to deliver efficiently and to the highest quality
• Full ownership of your projects, taking accountability for all work presented and delivered
• Support your Account Director and Business Unit Director in driving and meeting all financial targets
• Empower your seniors with the correct information to ensure that they correctly support you and the client
• Honest conversations with your client to enable your team to deliver excellence and you create trust through positive outcomes
• Be a strategic partner to your clients, enabling you to guide and drive better work, better business conversations, and build business
• Maintain the integrity of the creative strategy and work throughout the campaign
• Ability to manage different personalities and always strive to get the best out of each individual
• Keep abreast of industry (advertising) trends (broad communication trends and client competitor work) in order to add additional value to your client’s business

We’re looking for a talented Digital Account Manager with impressive work experience, which typically includes:

• Relevant tertiary qualification in Marketing / Business Communications
• Minimum 3 years working experience as an Account Manager with 1 year as Mid-Level Account Manager in an Advertising Agency (or in a similar environment i.e. Publishing)
• Proficient in MS Office (i.e. Word / Excel / PowerPoint etc.)
• TTL & Digital experience is essential (well versed in Digital)
• Experience working on Chase
• A good command of the English language (both verbal and written)
• Strong presentation skills
• Strong administrative and organisational skills
• Strong numerical skills (financial & budget management experience)
• Strong multitasking skills (ability to work on more than one brief at any given time)
• Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard 

Personality Attributes

• Team player with the ability to work independently
• Ability to remain calm in a highly pressurized environment
• Accountable
• Reliable
• Energetic
• Honest
• Assertive
• Proactive
• Solution and deadline driven
• Passionate
• A “can do attitude” and willing to go the extra mile
• Meticulous with attention to detail
• Other:
  • Flexible to work beyond normal working hours (overtime if and when required)
  • Must be willing to work on alcohol brands

Candidates must please submit a concise CV. 

Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after submitting your application, please consider your application as unsuccessful.

Publicis Groupe is proud to be an equal opportunity employer and prohibits any forms of Discrimination or Harassment. We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity Plan. All appointments will be based on qualifications, experience and best fit but preference will be given to all candidates from designated groups.