GSOC Manager

GSOC Manager

San Mateo, CA (Collab)

Role Description: 

You will work cross functionally within the Corporate Security Team, and alongside partner teams at the company to keep our employees, events, and offices safe, protect our users and facilities, all while supporting global business objectives. You will seek efficiencies in operations to enhance responsiveness to crises, as well as business as usual activities. 

Responsibilities 

Serve as a leader on the team, and manage our Global Security Operations Center (GSOC) program, including the day-to-day operations of the GSOC, to enable SIE business and support incident management, crisis management, travel safety and security, badging, and other Corporate Security efforts. 
 

Plan and execute a GSOC Program strategy to optimize the efficacy of the team, systems, and processes. 
 

Serve as the hub for monitoring, analyzing and interpretation of risks and threats that may affect the business. 
 

Provide training and develop/enhance Standard Operating Procedures for personnel assigned to the GSOC to continuously improve GSOC capabilities. 
 

Oversee travel safety and security protocols and processes to effectively monitor and track employee travel for potential disruptions and geopolitical risks. 
 

Manage mass communication and near real-time monitoring platform and other tools within the GSOC to maximize their utility and function.  

Oversee vendor-staffed badging team to provide effective access control and superior customer service. 
 

Lead test and measure efforts to identify strengths and opportunities.  Measures may include recurring audits, physical penetration tests, drills and exercises, and partner and stakeholder feedback. 
 

Management of incidents, alarms, notifications, CCTV, calls/emails and other activities related to the GSOC and its role as a central monitoring station.  Oversee incident and crisis response escalation process to address immediate risks. 
 

Develop a quality assurance program for auditing and troubleshooting applications and processes with a focus on continuous improvement and early detection of potential issues. 
 

Coordinate with internal teams to develop operational risk mitigation strategies for imminent threat scenarios, including active shooter protocols and workplace violence prevention. 
 

Build a team that scales with the business, with a focus on global standardization and operational resilience.  Proactively identify opportunities to implement process and systems enhancements and efficiencies to support business objectives. 
 

Effectively manage service provider and contracted staff to ensure an effective risk based program operating within a developed set of standard operating procedures. Provide feedback through service level agreements, quarterly business reviews and agreed key performance indicators. 
 

Consume and evaluate open-source information, news media, and vendor curated information, and interact with counterparts across industry, government personnel, and, when appropriate, leaders within the business. 
 

Build complete policy and procedure guidance documents for vendor behavior, security practices, escalations, event management, crisis management, and incident documentation. 
 

In crisis events, able to quickly provide insight and nuanced assessment of impacts to the business as leaders consider employee and company safety and shape the company’s response to disruptive, dynamic global events.  Serve as primary crisis management coordinator to facilitate crisis management team’s response and actions.   
 

Offer solutions that allow operations to continue without exposing the organization or its people to undue risk. 
 

Oversee the development and implementation of performance metrics and associated recurring reports. 

Qualifications 

At least 5+ years of experience working at a multinational company, with responsibility for a global security operation center and demonstrated experience managing contracted staff. 
 

Solid understanding of core physical security risks and threats, and experience in developing effective and measurable programs in an international setting. 

Demonstrated experience leading through incidents and crises. 
 

Great understanding of metrics collection and analysis. Superior presentation skills and writing required. 
 

Demonstrated analytical and problem-solving skills, with the ability to assess risk and identify and implement mitigation strategies. 

A strategic mindset with a service attitude, constantly working towards satisfying the needs of our customers. 
 

Ability to manage resources to budget forecast. 
 

Extreme organizational skills, communication skills, sound decision-making and judgement, and leadership excellence. 
 

Nice to haves 

  At least 2 years in an intelligence function at a multinational company or in government. 

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